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#1 · (Edited)
The "OFFICIAL" 2015 Denon "S-series" / "X-series" AVR Owner's thread + FAQ (HDCP 2.2)

2015 Denon AVR models ---> S510BT/S710W/S910W/X1200W/X2200W/X3200W/X4200W/X6200W

D&M USA should be making an official announcement mid June regarding the new 2015 USA Denon lower level AVR models [S510BT/S710W/S910W/X1200W/X2200W] so it's time to start the official 2015 thread. The announcement for the higher models X3200W and X4200W will be in late July with an announcement on the X6200W likely to be made in August. The 2014 "flagship" X7200W remains the flagship model for 2015 (although as of May 2015 is now being released with the HDCP 2.2 upgrade from the factory as the X7200WA) and has its own thread (actually 2 of them, (1) X7200WA Owners thread, and (2) Denon 2014 Atmos Owner's thread).

Last year we split up the threads into the Atmos and non-Atmos models so the lower level model thread wouldn't get inundated with Atmos questions. However, because Atmos will be featured on all 2015 models (except the S510BT), we're going to only have a single thread as the setup and troubleshooting questions asked generally have the same answer regardless of the model.


What's new or to be added via firmware update for the 2015 models?

All Models
- HDMI 2.0a(HDR10) hardware and firmware is installed on all models.

S510BT
- HDMI 2.0a(HDR10)/HDCP 2.2 on "3" HDMI inputs, able to pass through 4k/60Hz/4:4:4 color sub-sampling
- Bluetooth Remote app
- ECO Mode

S710W/S910W/X1200W/X2200W/X3200W/X4200W/X6200W

- HDMI 2.0a(HDR10)/HDCP 2.2 on "all" HDMI inputs, able to pass through 4k/60Hz/4:4:4 color sub-sampling (see post 7 for models with upscaling feature)
- Advanced Quad-core 32-bit DSP processor (except the X4200W and X6200W which will retain the 4x 24 bit DSPs used in the X4100W and X5200W which results in the higher processing power required for XT32 + Atmos).

- Atmos 5.2.2 capable (additionally, although not new and being continued from the X4100W/X5200W: X4200W able to expand to 5.2.4 or 7.2.2 with 2CH amp; X6200W is 5.2.4/7.2.2 out of box and able to expand to 7.2.4 or 9.2.2 with 2CH amp --> refer to post 5668 in this thread for more information on how to connect a 2CH amp)
- Dolby Surround upmixer (DSU) to simulate 5.1/7.1 audio from a 2.0/5.1 source (to include audio to the height speakers when not playing an Atmos BD) which has replaced Dolby Digital ProLogic, DD PLIIz, and DD PLIIx (continued from X4100W --> X4200W and X5200W --> X6200W).
- Note: The DSU can no longer be used on DTS HD audio (as is the case on the 2014 models) until a future firmware update is installed to allow cross format upmixing. Until the DTS:X update is installed, to simulate DTS HD audio to "height" speakers you must set the Blu Ray player to PCM (vice bitstream).
- Dolby Sp. Setup - set the distance from the Dolby enabled speaker (FD, SD, RD) to the ceiling

- DTS:X + DTS Neural:X (via firmware update Feb 2016 [X6200W/X4200W] and late summer 2016 [X3200W/X2200W/X1300W/S910W/S710W] - see post 8 for additional information).
- DTS:X Dialog Control - able to increase dialog volume when receiving a DTS:X signal (note: this setting is only avaliable when the movie's sound engineer has included it in the DTS:X audio track, as of 6/2/2016 this feature has not been enabled in the currently released DTS:X movies)
- DTS Neural:X - ON/OFF
- DTS firmware version (note: If this is listed under SETUP - GENERAL - INFORMATION - FIRMWARE, the DTS:X update has been installed)

- Remote app - New 2016 Denon AVR Remote apps (iOS and Android) will be released early 2016 (only for 2015 and newer models though):
Android --> https://play.google.com/store/apps/details?id=com.dmholdings.DenonAVRRemote&hl=en
iOS ---> https://itunes.apple.com/us/app/denon-2016-avr-remote/id982072900?mt=8
- Flickr is no longer available (on any model)
- Smart Menu - Use the TV's remote control to configure the settings, select an input source and set Tuner and Internet Radio stations (not available on the X6200W)
- TV Audio Switching - sets whether the AVR automatically switches to the TV Audio source when using a TV smart app (defaults to ON)
- HDMI(ARC) - dedicated ON/OFF setting (not available on the X6200W)
- Headphone EQ - set whether to use the Graphic EQ
- Denon HEOS Link IP Control - with a HEOS Link connected (separate purchase), use the HEOS iOS/Android App to control the AVR (HEOS is Denon's new WiFi speaker system .. the HEOS Link can be used to stream a source connected to the AVR to wireless HEOS speakers located around your home in addition to being able to use the HEOS iOS/Android app to stream (Pandora, SiriusXM, Spotify Connect, iHeartRadio, Rhapsody, Tidal) directly to the HEOS Wifi speakers as well.)
- Wifi 802.11n supporting only 2.4Ghz (but not 5Ghz)
- WiFi (Enabled/Disabled) - disable Wifi when a wired connection is made to the modem
- Dolby Vision + HLG + ALLM - pass through capability to be added via a firmware update - August 2018
- ECO Mode

X4200W/X6200W
- 32 bit DAC - AK4458VN
- Auro 3D/2D paid upgrade ($199 USD) available (see post ##8 below) for download early 2016
- New amp assign settings which allow expanding from 7CH --> 9CH (X4200W) using the SB, FW, F, or HT1 speaker pre-outs

Expanding X4200W from 5.2.2 --> 5.2.4: See post 5671 in this thread.

Expanding X6200W from 7.2.2 or 5.2.4 --> 7.2.4: See post 5668 in this thread.

-------------------------

- All "S" series models have a 2 year warranty if purchased new/open-box from an authorized dealer
- All "X" series models have a 3 year warranty (2 years in Canada) if purchased new/open-box from an authorized dealer (note that although Amazon is an authorized dealer Amazon Warehouse is not)
- All refurbished models have a 1 year warranty if purchased from an authorized refurb dealer


Denon model web page info and Owner manual links

- S510BT - MSRP $279, 5.2 CH, 70W, HDMI In/Out (5/1) - avail June

This is a 5CH AVR which features Bluetooth, but is not a networking model. Firmware updates would be installed via the USB jack. It includes a mic for a basic (ie. non-Audyssey) single position speaker/sub calibration. It can display the GUI over 2D/3D video on HDMI1 and HDMI2 and pass through 4k/60Hz video from HDMI3/HDMI4/HDMI5 but cannot display the GUI over 4k video (as is also true for all of the 2015 models). It does not feature: HDMI(ARC), HDMI Control, Audyssey, speaker posts (uses spring clips) or Component Video inputs/output. It comes with a 2 year Denon warranty if purchased from an authorized dealer.

http://usa.denon.com/us/product/hometheater/avreceiversht/avrs510bt

http://manuals.denon.com/AVRS510BT/NA/EN/index.php

http://www.cnet.com/products/denon-avr-s500bt/


- S710W - MSRP $479, 7.2 CH, 75W, HDMI In/Out (6.1) - avail July

Upgrading from the S510BT adds 1 more HDMI input and two more audio channels for a 7CH model and the lowest model to feature Audyssey MultEQ (6 mic positions), networking (Internet Radio, Airplay, Spotify Connect, Sirius XM), HDMI Control, HDMI(ARC), DSD via USB/network source, Atmos 5.2.2, DTS:X (via firmware update summer 2016) and uses speaker posts. Firmware updates are installed via a network connection or USB. It can display the GUI over 2D/3D video from all HDMI inputs, but not over 4k video. It features 5.1 + Zone 2 capability using the Surround Back speaker posts for Zone 2. There are no Zone 2 pre-outs. No noticeable difference in power, however, audio quality should be improved after running Audyssey.

http://usa.denon.com/us/product/hometheater/avreceiversht/avrs710W

http://manuals.denon.com/AVRS710W/NA/EN/index.php

Press release on the S710W and S910W ---> http://www.twice.com/news/receivers/denon-bringing-dolby-atmos-dtsx-479-av-receiver/57430


- S910W - MSRP $579, 7.2CH, 90W, HDMI In/Out (8/2, main/main outputs) - avail July

Upgrading from the S710W adds 2 more HDMI inputs, 1 more main zone monitor output (eg. when using a TV and PJ), 2 component video inputs / 1 output, analog --> HDMI conversion, 4k/30Hz upscaling, on board Web Control (able to use laptop/tablet for setup/control), and SAVE/LOAD of configuration file which can be restored if doing a factory reset. No noticeable difference in either power or audio quality.

http://usa.denon.com/us/product/hometheater/avreceiversht/avrs910W

http://manuals.denon.com/AVRS910W/NA/EN/index.php


- X1200W - MSRP $599, 7.2CH, 80W, HDMI In/Out (6/1) - avail July

This model is similar to the S710W in features but adds: improved audio quality using the higher Audyssey MultEQ XT (8 mic positions), Zone 2 pre-outs, Crestron/Control 4 interface, and also as the lowest "X" series model adds 1 more year of warranty (total 3 years).

http://usa.denon.com/us/product/hometheater/avreceiversht/avrX1200W

http://manuals.denon.com/AVRX1200W/NA/EN/index.php

Press release on the new X1200W and X2200W ---> http://avproductreviews.com/denon-x1200-x2200


- X2200W - MSRP $799, 7.2CH, 95W, HDMI In/Out (8/2, main/main outputs) - avail July

This model is similar to the S910W in features but adds: improved audio quality using the higher Audyssey MultEQ XT, Zone 2 pre-outs, Crestron/Control 4 interface, ISF (Day/Night) calibration settings (to be set by an ISF calibrator) and 1 more year of warranty (total 3 years).

http://usa.denon.com/us/product/hometheater/avreceiversht/avrX2200W

http://manuals.denon.com/AVRX2200W/NA/EN/index.php


- X3200W - MSRP $999, 7.2CH, 105W, HDMI In/Out (8/2, main/Zone 2 outputs) - avail early August

Upgrading from the X2200W adds: Zone 2 custom settings (bass, treble, HPF, stereo/mono), 12v trigger (1), DSD over HDMI, Zone 2 HDMI Monitor output, HDMI/digital PCM 2.0 audio to Zone 2 speaker posts/pre-outs, 4k/60Hz upscaling, and the lowest model with 7.2 main zone pre-outs. Unlike it's predecessor, Audyssey DSX is not featured. No noticeable difference in power or audio quality. Note however, that unlike the X2200W which has a 2nd main zone HDMI monitor output (ie. useful when TV and PJ are in the same room), the X3200W does NOT have this 2nd main zone HDMI output, rather only the Zone 2 HDMI output so if you are using the X3200W with a PJ and TV in the same room, you'll also need to purchase an HDMI splitter to connect to the main zone HDMI monitor output. Note also that the X3200W is fixed at operating at most 7CH (ie. 7.1 or 5.1.2; there is no expansion capability to add 2 more speakers for a 5.1.4 setup).

http://usa.denon.com/us/product/hometheater/avreceiversht/avrx3200w

http://manuals.denon.com/AVRX3200W/NA/EN/index.php

Press release on the X3200W and X4200W --> http://usa.denon.com/us/news/news/153


- X4200W - MSRP $1499 , 7.2CH (expandable to 9.2 with external 2CH amp, ie. 5.2.2 --> 5.2.4 / 7.2.2), 125W, HDMI In/Out (8/3, main/main/Zone 2 outputs) - avail early September

Upgrading from the X3200W adds: a second main zone HDMI monitor output, the highest version of Audyssey MultEQ XT32 for much improved audio quality, Audyssey Sub EQ HT (dual sub level/delay), Audyssey DSX (Front Wide/Height), Audyssey LFC (reduces sub vibration impact through walls), 13.2 main zone pre-outs (maximum of 9 operating at one time), Zone 3, an extra 12v trigger, front panel display of speaker inputs (or outputs), PHONO input, 32 bit DAC, metal front panel with 2 line display, Custom 2 CH settings (using FL/FR or dedicated Front B)(LARGE/SMALL; crossover settings, sub – on/off, distance, level), and Auro 3D (via firmware upgrade - $199).

http://usa.denon.com/us/product/hometheater/avreceiversht/avrx4200w

http://manuals.denon.com/AVRX4200W/NA/EN/index.php

Note: Refer to post 5671 in this thread for more information regarding purchase and setup of a 2CH amp to expand from 7CH (5.2.2) to 9CH (5.2.4).


- X6200W - MSRP $2199 , 9.2CH (expandable to 11.2 with external 2CH amp, ie. 5.2.4 / 7.2.2 --> 7.2.4), 140W, HDMI In/Out (8/3, main/main/Zone 2 outputs) - avail mid September (replaces X5200W)

Upgrading from the X4200W adds: 2 additional on board amps, more robust amps, HD Radio, mfr'd in Japan, gold plated connectors, Dialog Enhancer, and 2 internal cooling fans.

http://usa.denon.com/us/product/bluetooth/avreceiversbt/avrx6200w

http://manuals.denon.com/AVRX6200W/NA/EN/index.php

Note: Refer to post 5668 in this thead for more info regarding purchase and setup of a 2CH amp to expand from 9CH --> 11CH (ie. 7.2.4).


Welcome to the Official 2015 Denon AVR-S/X models thread (S510BT/S710W/S910W/X1200W/X2200W/X3200W/X4200W/X6200W).


If this is your first visit to this thread, and you want to ask a question about one of the 2015 Denon AVR models, either one that you own or one that you are thinking of buying, please provide the following information to allow for better responses to your questions:

(a) Identify the model number in question (eg. X2200W), as there are 8 different models (S and X series) discussed in this thread. Also if you have not posted in several days since your initial post, please post the model # again so we don't have to back track to learn which model you are referencing.

(b) Identify what you've done so far to troubleshoot the issue and what the front panel is displaying if an audio issue, (also take a few minutes to review the Troubleshooting section provided in post ##3 as your question may already be answered there),

(c) Unless you indicate what settings have been changed, the assumption will be that all settings are on the factory defaults (ie. usually "Auto"),

(d) If the advice given seems to simplistic or obvious, don't shoot the advice giver as we have no idea of the level of your technical understanding,

(e) If there is no response to your post, it either means no one knows the answer or it has simply been overlooked so please repost if you still haven't resolved your issue,

(f) If you post a question in this thread and are given advice and either it or some other advice (eg. Denon phone support, Denon "Ask a Question" email support) resolves your issue, have the common courtesy to post back what solution resolved your issue so others can learn from it as well,

(g) If the issue is not user error or not just a misunderstanding on how the AVR works, please call Denon support so the issue is registered,

(h) When responding to another post that is providing assistance to you, please press the "Quote" button in the lower right corner of that other poster's response so that response is also listed with your new post to provide some context, and,

(i) If you don't live in either the USA or Canada, please either indicate your country location in your profile or your post as some Denon models from other regions in the world differ in configuration from their USA/Canada counterparts otherwise responses made will be regarding the USA/Canada models.
 
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#10,922 ·
I have the same problem using the app with my X4200. The app will work fine for three or four weeks then I get the message, "Unfortunately, Denon 2016 AVR Remote has stopped." This problem keeps popping up and the only way I know to get around the problem is delete the app and download it again. I imagine there's a better solution to fix this, I just don't know what it is. I can control the avr from my PC with no problems.
Android or IOS? I have never had this problem, I primarily use android but have ios too. I have an X2100 and an 4200 waiting to replace it. I think the app changes for the 2016 receiver, not sure if it will work with the 4200, I know it won't work with the 2100.
 
#10,924 ·
Just set up 4200. Did a update but it did not include DTS-X. Checked again for updates & says I have the latest firmware.
I checked modes under movie & there is no DTS-X option.
Any help would be appreciated.
Well strictly speaking there's no such thing as DTS-X, it's "DTS:X". I don't know why people keep on writing it with a hyphen :eek:. Anyway, what firmware revision did your update download? The latest for our model is

"Version 0882-7271-8212-04
-DTS Version 3.90.35.00"

from 19th July.

Note you can't with this version use the Neural:X up-mixer with Dolby sources, so it won't appear in the menu for those.
 
#10,925 ·
Just set up 4200. Did a update but it did not include DTS-X. Checked again for updates & says I have the latest firmware.
I checked modes under movie & there is no DTS-X option.
Any help would be appreciated.
Are you playing a movie that actually has a DTS:X soundtrack? That's the only time the DTS:X surround mode will be an option (and it should decode automatically if so).

Otherwise, the way you would know it's there is if "+ Neural:X" is an option for upmixing DTS bitstreams.
 
#10,928 ·
Sorry about the wrong label.
I am showing *0882-7271-8270-04
DTS Version 3.90.35.00

I just do not see the options with my cable box or blu-ray.
Sorry but I am confused.
Cool! This means you are on the very latest firmware. As we've said, unless you have one of the extremely rare Blu-Rays which have a DTS:X soundtrack, you won't see it.
What you should be able to do though, is this.
Play a normal 2-channel stereo CD. Or, use the tuner to tune to an FM stereo radio station.
Press the red Music button on the remote, and "DTS Neural:X" should be in your list?
 
#10,930 ·
If the TV and source device were not also powered off and unplugged, do so with them as well for 10 minutes. Once having done so, power on in the following order: TV, wait 5 seconds, AVR, wait 5 seconds, source device. If still no joy, then the microprocessor reset is the next step (see post 5).
Tried both reset methods and unfortunately no change, still no picture from hdmi out 2. Hdmi out 1 works just fine.

To rule out a problem with my new sony tv I hooked up a HDMI device directly to the tv together with the hdmi out 1 of the receiver and they both work great so there is no problem with the hdmi inputs of the tv, just no signal is coming into the tv from hdmi out 2.
 
#10,931 ·
Ran into an issue tonight trying to get the 2016 app to work on my iOS device. The 4200w is listed under devices that are compatible in the app description, but the app won't find it. If I manually enter the ip it says Not Compatible. The AVR is up to date, along with my phone, and I did the Denon prescribed restart after install.
Any ideas? TIA
 
#10,932 ·
Ran into an issue tonight trying to get the 2016 app to work on my iOS device. The 4200w is listed under devices that are compatible in the app description, but the app won't find it. If I manually enter the ip it says Not Compatible. The AVR is up to date, along with my phone, and I did the Denon prescribed restart after install.

Any ideas? TIA


Works on my iPad Pro on iOS 10. Maybe try rebooting your router?


Sent from my iPad using Tapatalk
 
#10,934 ·
Got a random one, hoping for some guidance. I have a Denon x2200W and I noticed about a week or two ago my network won't connect. Today while watching a movie it keeps popping up ever 10 or so minutes with a USB firmware update checking screen, I have no USB plugged in.

My network page is blank and it has no IP. If I try to "diagnosis" the issue under network it just shuts the receiver off. I have it Ethernet plugged in, tried a different cable and different port no luck.

1. What's bugging out on my network port?
2. What's with the USB update screen?


Sent from my iPhone using Tapatalk
 
#10,935 ·
In case it matters:

Version: 3400-1340-4065
DTS Version: 3.90.35.00


Sent from my iPhone using Tapatalk
 
#10,936 ·
Sorry for 3 in a row, tapatalk wont let me edit the post, says the title is too long. Anyways, I tried network and network+micro resets and they did nothing.


Sent from my iPhone using Tapatalk
 
#10,937 ·
Ok. I have isolated the problem. There is nothing wrong with my Denon.

The problem is in my new Sony Z9D tv!

I hooked up a different tv to the Denon and hdmi out 2 is working just fine.

Why the Sony doesn't accept the signal beats me because when I ONLY connect HDMI out 2 to the Z9D I also get a no signal error.

The signal coming out from hdmi out 2 is identical to hdmi out 1?
 
#10,938 ·
Ok. I have isolated the problem. There is nothing wrong with my Denon.

The problem is in my new Sony Z9D tv!

I hooked up a different tv to the Denon and hdmi out 2 is working just fine.

Why the Sony doesn't accept the signal beats me because when I ONLY connect HDMI out 2 to the Z9D I also get a no signal error.

The signal coming out from hdmi out 2 is identical to hdmi out 1?

Should be, yes ... ideally suited for someone that has a TV and PJ in the same room.
 
#10,939 ·
Should be, yes ... ideally suited for someone that has a TV and PJ in the same room.
That scenario works just fine..i want to connect it twice to the same tv.

Worked flawlessly on my previous samsung.

Contacted denon support..they will probably blame the sony.

Worst case scenario i'm gonna split hdmi out1 and hook that up multiple times to the tv.

Hopefully that will work.......
 
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