Anthem D2/D2v/AVM50/AVM50v/ARC1 tweaking guide - Page 1434 - AVS Forum
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post #42991 of 42999 Old 07-30-2014, 12:18 PM
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Originally Posted by AVfile View Post
I thought that would get some attention When I explain it fully nobody seems to care.

Say you power-on to your usual BD input with video output mode set to THROUGH (because you want to use 3D or an external VP). It works fine until you try to bring up the Anthem SETUP menu. The processor doesn't know what video output to use for the internal menu system since it was never initialized properly. It tries to handshake with the display and fails, resulting in either blank or corrupted display (until you select another video output configuration).
Anthem clearly stated that using Through would cause the user to NOT be able see the on screen menus or displays as they use S-video for the on screen display.

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There is another side effect of using THROUGH that I get: No audio unless the display is on! So if you just want to listen to an SACD or DVDA the TV must be turned on temporarily, or setup another input with video output NOT THROUGH for the handshake to complete.
I listen to audio everyday and never have to turn on a video display.
Possibly one of your source settings is incorrect or needs changing.
What is the source of your audio ? HDMI ?
List all the audio source setup settings for us.

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Originally Posted by AVfile View Post

Anthem clearly did not cover all the bases in testing the 3D pass-through mod. Nick acknowledged that a fix might be possible in the mainboard software and to check with tech support, but that was a long time ago and they are not confirming any fix when I contact them.
Anthem clearly at times has avoided addressing some issues for some reason.
They have done it to me several times. They said they would have an answer and never responded after multiple telephone calls.
So I gave up asking.

Stew
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post #42992 of 42999 Old 07-30-2014, 12:33 PM
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Quote:
Originally Posted by thestewman View Post
Anthem clearly at times has avoided addressing some issues for some reason.
They have done it to me several times. They said they would have an answer and never responded after multiple telephone calls.
So I gave up asking.

Stew

That doesn't sound like very good customer service to me

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post #42993 of 42999 Old 07-30-2014, 01:14 PM
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I've had the Anthem D2v 3D for a few months now and never had any problems with it. And it is the best pre amp that I have heard in my house so far.

Anthem D2v 3d Preamp & Arcam p777 power amp. oppo-103D .oppo 95: JVS DLA-X3 projector. Sub JL f113 fathem & 2 DIY SI HD 15 subs Dali Helicon 400 C200 phantom iw 200.Speakers cable talk excel 4.mark grant cables.
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post #42994 of 42999 Old 07-30-2014, 01:40 PM
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i bought anthem 50 v 3d second hand but the owner lost cd so i cant upgrade software and cant use arc what i need to do ? need rs 232 driver and arc software how can i get it
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post #42995 of 42999 Old 07-30-2014, 01:54 PM
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Originally Posted by barasn View Post
i bought anthem 50 v 3d second hand but the owner lost cd so i cant upgrade software and cant use arc what i need to do ? need rs 232 driver and arc software how can i get it
Go here and download it to your laptop or pc
http://www.anthemav.com/support/latest-software.php

Anthem D2v 3d Preamp & Arcam p777 power amp. oppo-103D .oppo 95: JVS DLA-X3 projector. Sub JL f113 fathem & 2 DIY SI HD 15 subs Dali Helicon 400 C200 phantom iw 200.Speakers cable talk excel 4.mark grant cables.
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post #42996 of 42999 Old 07-30-2014, 02:57 PM
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i bought anthem 50 v 3d second hand but the owner lost cd so i cant upgrade software and cant use arc what i need to do ? need rs 232 driver and arc software how can i get it
You don't need any special driver for the serial (RS232) connection. If you use a USB to serial adapter, such as the commonly used Keyspan USA-19HS that Anthem ships with the unit, you can get its driver from the Tripplite.com web site (Tripplite owns Keyspan). Download and install the driver for your particular flavor of Windows. If you need the actual USB to serial adapter itself you can purchase it from Amazon or even from Anthem. You will also need a "straight through" serial cable -- pins 1-9 connect directly to pins 1-9 -- available from places like Radio Shack, or from Anthem.

As mentioned above, the ARC install kit can be downloaded from the Anthem web site. As can the latest firmware installer.

So the one thing that's really missing from all this is that you don't have the ARC license and the ARC mic calibration file that came on that original install CD.

For those, email Anthem tech support with the Serial Number of your AVM 50v/3D and with the Serial Number of your ARC microphone, and they can email those two files to you. The two files they send you will have names made up of numbers -- those two Serial Numbers.

When you download the ARC install kit, UnZip it (if your Windows computer hasn't done that automatically) so that you have a folder. Look in that folder until you find the Setup.Exe program which is the installer itself for the ARC Windows application program. Copy the two files you got from Anthem Tech Support into the same place where you found that Setup.Exe program, then double click on that program to run the Installer. It will install the ARC Windows application on your Windows PC, and also copy those two files to where they need to be when you run the ARC setup.
--Bob

Anthem D2/D2v/AVM50/AVM50v/ARC1 tweaking guide. -- Need personal consultation/training? PM me!
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post #42997 of 42999 Old 07-30-2014, 04:33 PM
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Quote:
Originally Posted by barasn View Post
i bought anthem 50 v 3d second hand but the owner lost cd so i cant upgrade software and cant use arc what i need to do ? need rs 232 driver and arc software how can i get it
Hopefully he had the serial numbered ARC microphone ?
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post #42998 of 42999 Old 07-30-2014, 11:14 PM
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Question for old timers: when did Anthem start including the Keyspan USB-serial adapter with their D2V ?
Did they do that when started including ARC with it ?

Thanks.
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post #42999 of 42999 Old Yesterday, 08:08 AM
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No, it came quite a bit after bundled ARC first shipped. After they negotiated a distribution deal with Tripplite.
--Bob

Anthem D2/D2v/AVM50/AVM50v/ARC1 tweaking guide. -- Need personal consultation/training? PM me!
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