Originally Posted by rockychan
Actually, my D2v 3D purchase a year ago, the firmware is 3.09. I find that rca sub 1 pre-out have a good performance and a higher sound pressure than rca sub 2 significiantly. Anyone have the same issue.
Dealer told me to update the firmware 3.10 to see if it can solve the problem. After update the firmware, some problem have occur,such as 1) 5.1 source will automatically change to 7.1 even I set all the present mode to NONE. 2) it can't show the setup menu in the TV while holding the menu bottom.
The dealer in Hong Kong can't provide me any solution.
Any suggestion? Can I reinstall 3.09? Is it ok? I don't know the software on the official web is compatible with my D2V 3D! Thanks!
You can re-install 3.09 but you should not. Firmware 3.10 is the correct firmware for a D2v/3D.
The two RCA Sub outputs should have IDENTICAL signals. If you are certain that is not the case -- tested with the same cable into the same Sub -- then your D2v/3D needs hardware service. Service for a unit purchased in Hong Kong is likely done through Anthem's Distributor for Hong Kong. Your dealer should know how to get you in touch with them. You can also get this info from Anthem Support in Canada. It may even be on the International Dealers locator portion of their web site.
Your 5.1 vs. 7.1 output is likely a misunderstanding of how the D2v/3D works, but that can be sorted out after you figure out if the hardware needs service.
If the Setup menu fails to appear, power cycle the D2v/3D and try again. If it STILL fails to appear (Press and Hold the MENU button for about 3 seconds), then, again, your hardware likely needs service. The Setup menu is implemented as an internally generated S-Video Source, and so it is Analog video that needs to be digitized for display, and that's a portion of the hardware that you don't normally use if you have only HDMI Source devices.
Before sending the player in for service it would be wise to do a re-install of v3.10 firmware (a fresh copy downloaded from Anthem), and do a Reload Factory Defaults, and see if the problems still exists when you make only the minimal MANUAL changes in Setup necessary to show the problem. That eliminates the chance that there might be some sort of corruption in your older Setup settings. There is only one firmware for the D2v/3D that works for both the North America and overseas hardware.