Originally Posted by thestewman
From your description of the install in such tight quarters it may be you are having a overheating problem.
Maybe try opening cabinet doors or a temp fan or other device to help cool the unit.
You can look down thru the slots in the cover and with small mirror and a flashlight see the board.
Disconnect or use the main switch to remove all AC. Wait a few minutes, maybe 10, and restart.
That is the correct firmware.
If none of this works a call to Anthem would be next
I suppose heat is possible, but the problem is erratic. It can happen pretty quickly after turning on the system (5 minutes).
After the power reset failed to change things, I tried more cable/port combos and generally, it still cut out the video. BUT, the ROKU 3 ran continuously for nearly 2 hours with no drops. So I took the same HDMI cable from the ROKU and used it on the FIOS DVR box (same inputs, everything) and the image failed to display. I then returned that cable to the ROKU and the image displayed, then dropped immediately. I don't get it.
The Anthem is in a 3-bay Salamander cabinet which is open to the left (center bay/center speaker) and rear and has a mesh door on the front. It's on the upper shelf. Below it is a Rotel RMB-1095, but that has fins on the front, next to the mesh screen door. The space above the Anthem is about the same height as below it, meaning "feet height". I don't generally run the system hard, but over time, heat may be a concern. If I end up shipping the D2 to Anthem, I will relocate the amp.
This D2 has never liked HDMI from the Verizon FIOS box, so I used components there with an optical connection for audio.
For now, I've eliminated use of video switching, going directly to the TV so we can use the system