Originally Posted by drmabuse
I have attempted installing 1.11g and it seems to have done something to my D2.
It failed the first time after almost completion and now my D2 is "dead" - I cannot get it to power up at all.
I have tried reinstalling 1.11c which was working fine but when the installer starts it fails in the initial EEPROM flash update.
Any ideas anyone?
Does someone have this "flash eraser" they could share?
Not pointing fingers of course, but this is probably a good time to remind people to carefully follow the instructions in the firmware installation kit.
In particular, there must be no live HDMI connection -- either input or output -- during the Anthem firmware installation. Be advised that some source and display devices keep their HDMI sockets live even when they appear to be powered off. To be sure, source and display devices should be disconnected from wall power. Alternatively, you can pull the HDMI plug at either end of the cable to make sure the cable connection can't be live.
Also note that the Anthem should be powered down using the rear panel power switch, and source and display devices should ALSO be powered down, before removing or attaching any cables to the Anthem. The Anthem sits at the center of a lot of other equipment and it is important to make sure there are no transient voltages that get passed when cables are removed or connected.
The Anthem firmware installation process is supposed to preserve settings, but if something goes wrong you may find yourself having to re-enter settings.
It is wise to write down all settings you can't simply remember. Both the Setup menu and Video Source Adjust menu settings should be noted, along with any of the various "temporary" audio settings you like to use via the remote.
The Setup Editor can and should be used to save a copy of the Setup menu settings to a PC file. Always use the most recent version of Setup Editor.
Starting with V1.11g, the Live Video Settings Editor can be used to save a copy of the Video Source Adjust menu settings for all inputs to a PC file.
If you take this advice to save settings to a PC file, another step might help reduce the chances for problems. PRIOR to doing the new firmware install, go in to Setup / Save and Restore Settings and do a Load Factory Defaults.
Then, after completing the new firmware install, AGAIN go into Setup / Save and Restore Settting and do a Load Factory Defaults -- which of course will now be the defaults for the new version of firmware.
[NOTE: The Front Panel display will be used for this since you likely won't have a TV picture to view the Setup menu yet.]
Then reload your individual settings either manually or from the PC files.
Finally, scan through all the menus and look for cases where your settings did not get reloaded as expected. Depending upon the versions you are moving between, there may be some unexpected settings that you will need to correct manually.