Originally Posted by obie_fl
Next time you talk to Anthem ask why this problem seems to be much more prevalent on the D2. As I said earlier every HDMI device I own and most I've seen in other places have a screw holding the jack above it. I can't help but believe this is a design flaw on Anthem's part.
There appear to be two basic configurations for securing the HDMI jack. One as on the D2, which is surface mounted to the board and not secured to the chassis. The other is the one you speak of wherein there is a tab with a screw for mounting to the chassis. In terms of stability for insertion and extraction, having the jack secured to the chassis could be a better solution.
The other design variation is the use of friction retention clips within the HDMI jack body. There appear to be 3 variants of this:
a. Clips on bottom (as in the D2 jack)
b. Clips on bottom and top (as in my Marantz DV9600 and SAT Receiver).
c. Clips on bottom and sides
In my estimation the only design that makes sense in terms of keeping an even force on the wafer pins is design "b". The other designs will create asymmetric loads and allow crushing/distortion of the pins. Which is exactly what is happening repeatedly on the D2 jacks. This has happened to me and many others including Nick, himself, at Anthem.
I am onto my 4th D2. I have relayed all of this to my dealer who has passed it on to Anthem with my observation that they consider using a different HDMI jack for the D2. I think the basic cost to Anthem is probably about $20(maybe less) for the 5xHDMI jacks that they install in each unit. It is costing them much, much more than that for all the returns and support issues that these jacks are causing, not to mention frustrations for the end users. From my dealer, Anthem apparently is quite concerned about this and would sincerely like a solution to this problem as well.