Originally Posted by ultra 150 pilot
I have had my d2 for more than a year working great, and just recently when I try to power(2 or 3 times in the past two weeks) down the system the d2 will not shut off unless I pull the plug out of the unit.
any thoughts? thanks, bob
Literally pull the plug? You mean it won't even power down if you use the back panel power switch?
Try to power it down using the front panel power buttons (one for each Zone). Remember that the unit can't shut down unless all Zones are turned off. Think of the Anthem as 4 separately controllable devices all in one box (Main, Zone 2, Zone 3, Record -- where Record does not have its own power on/off). You may power off one Zone and discover the unit is not completely shut down because some other Zone is still On.
I haven't tried this myself, but if you have set COPY MAIN -> ZONE 2 for audio or Zone 2 = Main (processed or unprocessed) for Video, then you may not be able to shut off Main itself if Zone 2 happens to be in use.
If you can't power down the unit using the front panel buttons, then contact Anthem tech support.
If you find the problem is that some Zone has been turned on unexpectedly, then you may have a conflict with some other remote control (for another device) being picked up by the Anthem, or you may need to go into Setup and turn off the REAR remote control inputs in the Anthem to avoid accidental triggering of remote operations by those inputs (Section 3.11 of the Manual, read "Set IR Inputs", insure the front input is enabled -- perhaps for Main only -- and the the rear inputs are disabled). Or it may simply be that someone in your house doesn't understand how to use the Anthem remote and is accidentally turning on that Zone.
If power down via the front panel power buttons works, and it is not just a matter of a Zone being left on unexpectedly, then you may have a problem with the remote control itself. Try the 2nd remote that came with your D2. If you can isolate the problem to just one remote control, then try resetting the remote control to factory defaults (Section 5.6 in the Manual). If you are using the Anthem remote to control any other devices, you will need to reprogram the remote.
Also make sure the Remote has fresh batteries in it.
Remotes are electronic devices and some small percentage of them will fail. If that's what appears to have happened, contact Anthem tech support.
Also, check the Timer settings in the Anthem to make sure you don't have a Timer set to keep turning the Anthem on. Section 3.2 of the Manual. This is another way a Zone might have turned on unexpectedly.
Finally, clear any "temporary" settings you may have set with the remote and reestablish your normal Setup settings. This is grasping at straws, but it is possible that some setting may have gotten corrupted. To do this, go to Setup / Save & Restore Settings and:
* Save User Settings
* Restore Factory Defaults. You may lose video at this point but you can continue using the Front Panel buttons.
* Restore User Settings. Video should be back now.
The "temporary" settings are things like the temporary speaker level adjustments you can make with the remote (different from the permanent level settings in the Setup menu). These are not Saved, and will all be reset to factory defaults when you do this.
If all this doesn't lead you to a solution, you will likely need to work the problem with Anthem tech support.