Originally Posted by Bob Pariseau
The V1.33 firmware on your Anthem has nothing to do with this problem, and reinstalling it is not necessary.
Time to do a little clean up.
Power down your Anthem using the remote, and then also turn it off using the back panel switch.
Shutdown your computer. Disconnect the serial cable to your Anthem and your ARC mic from the computer. If you are using a USB/serial adapter, disconnect that as well.
Reboot your computer. Leave the Anthem powered off.
Go into Windows Add/Remove programs and REMOVE the Anthem ARC application. If you find more than one in there remove all of them.
When done with that, reboot your computer.
Go to Windows Program Files and open the Anthem folder that will still be in there. It should be empty except for your two licensing/calibration files. There may also be an Anthem Statement D2 folder in Program Files from some older version of ARC. If present, it too should be empty except for a copy of your pair of licensing/calibration files.
Next look on your desktop to see if you have any shortcut icons for ARC left there. If so, delete them.
Now download a fresh copy of ARC V2.01 from the Anthem web site and un-Zip it to get the install kit folder.
Now open up that folder and the ARC V2.0.1 CD folder inside it and you will see the ARC application, the Setup (installer) application, and a few other files. Copy your pair of licensing/calibration files into that same folder -- the one with the Setup program in it.
Next verify that you have the correct two files in there. The names of the two files are made up of numbers -- the serial number of your Anthem and the serial number of your ARC mic. Verify that the files you have in fact match those two serial numbers. If they don't, stop and report. Do not just rename them or anything like that.
Now reboot, yes again.
Now go back into that downloaded ARC V2.0.1 install folder and run the Setup program to install ARC V2.0.1. Let it complete. No errors? Good.
Now go back to Program Files and the Anthem folder. The ARC application, your two licensing calibration files (the ones with the numbers you just verified) and a few other things should be in there. There should also be an ARC shortcut icon on your desktop.Double click on the ARC shortcut icon on your desktop to run ARC.
Select Advanced mode. In the Help menu, select About. Verify that it says you are running ARC V2.0.1.
Exit ARC and shutdown your computer.
Reconnect the serial cable between the computer and the Anthem (including the USB/Serial adapter if you are using one) and also plug in the ARC mic. Make sure the other end of the mic cable is fully inserted into the socket on the mic itself.
Turn on the back panel switch of the Anthem but do not power it up with the remote.
Boot up your computer.Using the shortcut icon on your desktop
, start up the ARC application. Select Advanced mode.
Click on Measure. The application should now power up the Anthem, verify its serial number and verify that your ARC mic is connected.
You can cancel out of the Measurement and start it up again later if you are not ready to Measure now.
If this doesn't sort things out for you, then you will need to call Anthem tech support on Monday.