Join Date: Nov 2003
Location: Chicago, Illinois suburbs
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Denon customer service is virtually non-existent. I have an AVR3300 (upgrading soon) and after a couple of years it started making a faint, hi-pitched squeal after being on for 90 minutes or more. I sent Denon an email asking about this and when I got no response, I resorted to a snail mail letter outlining my symptoms. I can understand when they don't answer emails because of the huge number they must get each day, but when a company doesn't even offer the courtesy of a response to an actual letter, then that is unacceptable in my opinion, and a reason that I will not purchase another Denon product.