Join Date: Nov 2003
Location: Chicago, Illinois suburbs
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Denon customer service is virtually non-existent. I have an AVR3300 (upgrading soon) and after a couple of years it started making a faint, hi-pitched squeal after being on for 90 minutes or more. I sent Denon an email asking about this and when I got no response, I resorted to a snail mail letter outlining my symptoms. I can understand when they don't answer emails because of the huge number they must get each day, but when a company doesn't even offer the courtesy of a response to an actual letter, then that is unacceptable in my opinion, and a reason that I will not purchase another Denon product.
BenQ W1070 front projector, Definitive Technology BP2002 towers, Def Tech CLR2002 center, Def Tech BP2X surrounds, Def Tech PF15 subwoofer, Denon AVR3300 receiver, Panasonic Blu-Ray player, Apple TV, Roku device, Monoprice HDMI switcher