I had read in an earlier post concerning Rotel and there customer support. I bought a 1065 receiver about 3 1/2 years ago. about 6 months after I had it, it died. At the time we had just moved to our new house and my wife was planning a party for friends and family for our open house. I called rotel and explained my situation, they had a guy from fedex come pick up the receiver the next day and overnighted it back to me in time for the party, 2 day turn around mind you.
However, the receiver did not make it for the party, but that was because we had a foot of snow that day and fedex couldn't make it out.
Although I am in the market for a new pre/pro and rotel might not get the sale, I will have to demo the new stuff in the coming months. All in all they are very easy to deal with. I am sure there are some nightmare stories, but I have not heard any. Rock solid gear. My brother owns 3 pieces of rotel, pre/pro, the old 100 x 5 amp & dvd player he plays his thiels with them, he loves them as well.
Rotel 1065 reciever, Rotel 1080 2 x 200, bw 804s, htm3, bw 603s rears. velo dd10.