Hello all. Been a while but I figured that I should let you know that after about 2yrs of going back & forth I got my 805 serviced & it's working like new. To make the story short, a board was found, (don't ask me how & where from..lol), & it was sent to a local authorized service repair in my area. They still had issues with the unit after the new board was installed. It was sent to ABL Electronics from there. I received this e-mail from then,( I purposely left out the tech's name so he wouldn't be put on blast). On 6/8/2015 12:29 PM,____________wrote:
This is ____ from ABL Electronics and I am the tech working on your
Onkyo receiver. I have been unable to confirm the issue with no audio
via HDMI. I have tried all 3 HDMI inputs and all 3 are producing audio
through the speaker outputs. Were you having audio issues with any
non-HDMI inputs? Did you try another HDMI input source? It appears
that the HDMI board was recently replaced based on the color of the
board and lack of dust, was the board replaced? Did it make a difference
to the problem? Can you provide any additional details about the problem?
I contacted them back with more info & upon further investigation they found something else was also wrong, board related, & they fixed the issue. It was then shipped back to my local repair shop. The tech there asked if I would like them to also fix the inevitable display problem that may arise, I ok'd that & I picked it up from them. In retrospect, I should have had then install a extra fan. I may do this in the future because they said it wouldn't be a huge deal & relatively inexpensive to have done. I have the unit in the basement powering some OLDSCHOOL VS150 Cerwin Vegas. Because they are rated at a 4ohm load I have the unit well ventilated, but the extra fan is going to be inserted soon to be safe.
I posted this because I felt that even though I fought for damn near 2yrs to get this issue resoled, it was worth it. I almost threw the unit out because of frustration. Onkyo has dealt with me as any other company I've dealt with. They are a company, bottom line will always be in a company's make up. What separates a GOOD company from a poor one is their attempt to satisfy their customers within reason. They kept me ,(as of now), as a loyal customer. I also have an Integra 50.4. My dealer informed me of a hdmi board issues the units were having & they handled that issue fast & without issue. Onkyo's customer service improved in my opinion, but I digress, the TX-SR805 is still an excellent unit for what it offers from it's time of build, don't give up on it unless it's beyond repair, & keep on Onkyo if you have to for a feasible solution, though it may not be repairable, because I truly believe them finding a board for me was lucky & not the norm, they should, as in my case, treat you as a LOYAL ONKYO Customer & resolve the problem.
Last edited by G I Joe; 02-01-2016 at 04:00 PM.
Reason: I forgot some info