The "Official" Denon AVR-3808CI Thread - Page 676 - AVS Forum
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post #20251 of 20258 Old 08-23-2014, 07:33 AM
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Originally Posted by Larry M View Post
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Originally Posted by vladc77 View Post
Thank you. I upgraded it today.
What is the cost of the upgrade?
Yes, it was for free. The best way to ask for it is to create account on Denon's website and request access to the upgrade. You will need to provide ID that you will find in GUI in the New Feature upgrade of your receiver.
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post #20252 of 20258 Old 08-23-2014, 07:35 AM
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post #20253 of 20258 Old 08-23-2014, 12:03 PM
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Originally Posted by vladc77 View Post
Yes, it was for free. The best way to ask for it is to create account on Denon's website and request access to the upgrade. You will need to provide ID that you will find in GUI in the New Feature upgrade of your receiver.
And by request, do you mean call? I tried calling twice today. The first guy disconnected me after he said the upgrade isn't available anymore, and then the second guy told me to reset my receiver. Neither allowed me to get the Feature Pack.
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post #20254 of 20258 Old 08-23-2014, 03:04 PM
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No, you should communicate only through internet. I had exact the same negative experience when tried to call them.
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post #20255 of 20258 Old 08-23-2014, 03:53 PM
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Originally Posted by vladc77 View Post
No, you should communicate only through internet. I had exact the same negative experience when tried to call them.
I registered my AVR on the Denon website but for the life of me I can't find how to request the upgrade. I find one section to choose your product but it doesn't list the 3808.

How did you get it done if you don't mind me asking?
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post #20256 of 20258 Old 08-23-2014, 04:48 PM
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No, it is not what I was talking about. You should register an account on your name with Denon Customer Service online - http://denon.custhelp.com/

Then, you just ask for this upgrade. They will enable your receiver access to it based on ID that you have to provide them. It is much easier than calling them.
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post #20257 of 20258 Old 09-01-2014, 09:29 AM
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Originally Posted by vladc77 View Post
No, it is not what I was talking about. You should register an account on your name with Denon Customer Service online - http://denon.custhelp.com/

Then, you just ask for this upgrade. They will enable your receiver access to it based on ID that you have to provide them. It is much easier than calling them.
I did and got email that A Upgrade only through authorised dealer.
What else can I do?

Last edited by Mike Mayer; 09-01-2014 at 10:18 AM.
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post #20258 of 20258 Old 09-02-2014, 12:34 AM
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I am not sure why you got this reply but other people had a successful experience. Look here: Denon 3808/4308/5308 Firmware Tracking Thread

You probably was not lucky and got in contact with inexperienced representative. You should try again.
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