The "Official" Denon AVR-3808CI Thread - Page 682 - AVS Forum | Home Theater Discussions And Reviews
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post #20431 of 20457 Old 04-25-2015, 04:19 PM
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Quote:
Originally Posted by jdsmoothie View Post
^^
Unlike more current models that have a Zone 2 HDMI monitor output that pass both HDMI audio/video by design, a main zone HDMI output can only pass audio if the setting is changed from "AMP" to "TV" (see p. 30 in your Owner's manual).
Well, that is extremely awful
I love this receiver because it does a lot of great things, but this and HDMI zone 2 not working kinda disappoints

Thank you for the help

I guess I'll just have to get Zone 2 going in that room, too bad because the speakers on that TV are actually pretty good

Last edited by Larry M; 04-25-2015 at 04:23 PM.
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post #20432 of 20457 Old 05-21-2015, 06:05 AM
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Unhappy Front speakers not playing

The front speakers recently cut out on my 3808. I had been thinking it was something weird with
how the HDMI and optical inputs were working, but when I switched to a stereo source it was clear that it is just that the front L&R speakers are not working.

I did the factory reset and all that seemed to accomplish was deleting all my settings (GRRRR)

The Audyssey setup will not work because it does not see the left front speaker. When I go try the manual setup, I get no test tone out of the front L & R speakers. Also, it seems to be stuck in 5.1 mode even though I have a 7.1 setup.

Denon support said that if the reset did not help, then I have to take it in for service. I am hoping someone here can give me a clue what is going on so I don't have to go that route

Thanks!
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post #20433 of 20457 Old 05-21-2015, 06:19 AM
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^^
Try connecting another set of speakers to the FL/FR speaker posts to ensure the issue isn't with the FL/FR speakers themselves. If not, try unplugging the AVR for 10 minutes, then plug back in and do a series of microprocessor resets (at least 4-5). If still no joy, the amps are likely dead. Try setting the AMP ASSIGN to "Bi-Amp" and connect your FL/FR speakers to the SBL/SBR speaker posts which if it works, will drop you to a 5.1 setup but at least allow you to continue without servicing the unit.

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post #20434 of 20457 Old 05-21-2015, 07:36 AM
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Quote:
Originally Posted by MrCreosote View Post
The front speakers recently cut out on my 3808. I had been thinking it was something weird with
how the HDMI and optical inputs were working, but when I switched to a stereo source it was clear that it is just that the front L&R speakers are not working.

I did the factory reset and all that seemed to accomplish was deleting all my settings (GRRRR)

The Audyssey setup will not work because it does not see the left front speaker. When I go try the manual setup, I get no test tone out of the front L & R speakers. Also, it seems to be stuck in 5.1 mode even though I have a 7.1 setup.

Denon support said that if the reset did not help, then I have to take it in for service. I am hoping someone here can give me a clue what is going on so I don't have to go that route

Thanks!
I've had some crazy HDMI issues recently with my Pioneer SC25, although it may not be the same for you, try unplugging all the HDMI inputs, and use an analog input. At least that should let you know if it is the HDMI board in the avr. I would do this when the unit is cold.
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post #20435 of 20457 Old 05-21-2015, 05:22 PM
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An HDMI issue was actually my first assumption. Switching to an analog stereo signal is what got me to realize it was just the speakers not playing.
I'll give it another try though with my fingers crossed
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post #20436 of 20457 Old 05-22-2015, 11:41 AM
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Red face Damn Lady Gaga

After some more investigation, it turns out the speakers are blown and the 3808 is fine.
My wife must have killed them listening to lady Gaga on the treadmill

I was able to rearrange the speakers to get down to 5.1 instead of 7.1 for now.
In my frantic searching through the receiver menus, I did find a volume limiting setting. You better believe it is turned on now!

Thanks again for the advice

Quote:
Originally Posted by jdsmoothie View Post
^^
Try connecting another set of speakers to the FL/FR speaker posts to ensure the issue isn't with the FL/FR speakers themselves. If not, try unplugging the AVR for 10 minutes, then plug back in and do a series of microprocessor resets (at least 4-5). If still no joy, the amps are likely dead. Try setting the AMP ASSIGN to "Bi-Amp" and connect your FL/FR speakers to the SBL/SBR speaker posts which if it works, will drop you to a 5.1 setup but at least allow you to continue without servicing the unit.
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post #20437 of 20457 Old 05-30-2015, 01:37 PM
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So just purchased my first projector which has 3D and of course discovered my trusty 3808 wont pass along the 3D signal. Been wanting a couple of more HDMI inputs anyway so I suppose its time to look into a new receiver. Its been a couple of years since I have read anything about the new Denon models so I am wondering from the forum which current model is considered the one to get these days? still on 1080p but would certainly like to be as future proof as possible. Any suggestions?
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post #20438 of 20457 Old 05-30-2015, 04:08 PM
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Quote:
Originally Posted by jwheeler View Post
So just purchased my first projector which has 3D and of course discovered my trusty 3808 wont pass along the 3D signal. Been wanting a couple of more HDMI inputs anyway so I suppose its time to look into a new receiver. Its been a couple of years since I have read anything about the new Denon models so I am wondering from the forum which current model is considered the one to get these days? still on 1080p but would certainly like to be as future proof as possible. Any suggestions?
All of the 2104 models can now do 3D, so just depends on your budget and whether you want the same level of Audyssey MultEQ XT (X1100W, X2100W, X3100W) as the 3808CI or the better Audyssey MultEQ XT32 (X4100W, X5200W, X7200W). Review post ##2 in each of the Denon 2014 Owner's threads to review features of each model.

The 'Official' 2014 Denon "S Series" / "X Series" AVR Model Owner's Thread & FAQ


The "Official" 2014 Denon Atmos+XT32 Model Thread (X4100/X5200/X7200)

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post #20439 of 20457 Old 05-30-2015, 04:41 PM
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Quote:
Originally Posted by jwheeler View Post
So just purchased my first projector which has 3D and of course discovered my trusty 3808 wont pass along the 3D signal. Been wanting a couple of more HDMI inputs anyway so I suppose its time to look into a new receiver. Its been a couple of years since I have read anything about the new Denon models so I am wondering from the forum which current model is considered the one to get these days? still on 1080p but would certainly like to be as future proof as possible. Any suggestions?
If you plan on passing 4K through your avr, you'll have to insure you secure one of the few models than can do this right now. I understand many manufacturers will have models in the second half 2015. In the meantime, for 3D, you can do what I'm doing when I want to watch 3D. Run the HDMI cable direct from the BD player to the pj, and an optical cable from the the BD player to the avr.
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post #20440 of 20457 Old 05-30-2015, 09:27 PM
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Thanks for the info. running direct to the PJ with a fiber optic cable from the Xbox One to the 3808 is exactly what I did tonight and it worked fine. I will research the new models but maybe prudent to wait until the next models come out like you mentioned.
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post #20441 of 20457 Old 06-25-2015, 08:55 AM
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I have a 3808 that has been working flawlessly for years. Was using it last night and the phone rang so I paused the content. When I went to start it back up. there was no audio. The video still works fine.

I have tried blowing out the headphone jack. <didn't resolve issue>

Did a Hard reset to bring it back to defaults. <didn't resolve issue>

Tried both audio over both HDMI and analog. Also tried multiple different source inputs. None of them work.

Just for kicks, I tried the test tones. SPEAKERS WORK - Got correct sound over test tones.

So it appears the amp still works, just not ANY audio inputs.

Anyone have an idea how to fix this? Is this something that could be fixed myself, or does it have to be done at a service center?
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post #20442 of 20457 Old 06-25-2015, 09:33 AM
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Press the small off/on button?
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post #20443 of 20457 Old 06-25-2015, 09:39 AM
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Quote:
Originally Posted by Gary J View Post
Press the small off/on button?
Yep, I tried that too. Plus you do that while doing the factory reset.
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post #20444 of 20457 Old 06-25-2015, 05:26 PM
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Quote:
Originally Posted by mmcxiiad View Post
I have a 3808 that has been working flawlessly for years. Was using it last night and the phone rang so I paused the content. When I went to start it back up. there was no audio. The video still works fine.

I have tried blowing out the headphone jack. <didn't resolve issue>

Did a Hard reset to bring it back to defaults. <didn't resolve issue>

Tried both audio over both HDMI and analog. Also tried multiple different source inputs. None of them work.

Just for kicks, I tried the test tones. SPEAKERS WORK - Got correct sound over test tones.

So it appears the amp still works, just not ANY audio inputs.

Anyone have an idea how to fix this? Is this something that could be fixed myself, or does it have to be done at a service center?
Unplug the power cord for about 10 minutes, and then try doing a series of hard resets ... at least 4-5 in a row.

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post #20445 of 20457 Old 06-25-2015, 05:37 PM
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Quote:
Originally Posted by jdsmoothie View Post
Unplug the power cord for about 10 minutes, and then try doing a series of hard resets ... at least 4-5 in a row.

Thanks for the suggestion. The receiver has been unplugged most of the day. I did 6 hard resets. Unfortunately, that didn't work.
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Just purchased the Denon 3808ci. My 4802 went bluey, sold it for 40 bucks. Now I have this one for 300 dollars and it looks very clean, and came with everything!

I had purchased the Denon 2808ci and had someone set it up for me, then while alone, it made loud cracking sound though each speaker, and thinking it defective, did purchase the bigger one. Now it seems alright when played at low volume and for music all channels SACD; maybe it has a audio-video card defect, or maybe the rear stereo designed speakers have an issue when used for sound effect, rather than consistent music.

My post purpose it related to the 3808 model. My friend who knows about more modern receiver technology told me to do a firmware upgrade. I did register the Denon, and received no code other than for a purchase discount. The main issue, I worry about having the internet running though the receiver.
How hard is this to do, and what benefit would there be?
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post #20447 of 20457 Old 07-02-2015, 01:18 AM
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^^
You'll want to do a firmware update to install the additional Audyssey features that at the time of AVR release, were not available.

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post #20448 of 20457 Old 07-02-2015, 06:50 AM
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Quote:
Originally Posted by KitKatHT View Post
Just purchased the Denon 3808ci. My 4802 went bluey, sold it for 40 bucks. Now I have this one for 300 dollars and it looks very clean, and came with everything!

I had purchased the Denon 2808ci and had someone set it up for me, then while alone, it made loud cracking sound though each speaker, and thinking it defective, did purchase the bigger one. Now it seems alright when played at low volume and for music all channels SACD; maybe it has a audio-video card defect, or maybe the rear stereo designed speakers have an issue when used for sound effect, rather than consistent music.

My post purpose it related to the 3808 model. My friend who knows about more modern receiver technology told me to do a firmware upgrade. I did register the Denon, and received no code other than for a purchase discount. The main issue, I worry about having the internet running though the receiver.
How hard is this to do, and what benefit would there be?

Any chance you got the 3808 from me?


If so, it has the latest firmware.


Having an internet connection on the AVR allows you to do firmware updates and also allows streaming of internet music as well as streaming of music from a PC on your network.


Last edited by Roger Clark; 07-02-2015 at 08:27 AM.
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post #20449 of 20457 Old 07-04-2015, 04:03 PM
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Quote:
Originally Posted by Roger Clark View Post
Any chance you got the 3808 from me?


If so, it has the latest firmware.


Having an internet connection on the AVR allows you to do firmware updates and also allows streaming of internet music as well as streaming of music from a PC on your network.
Rodger,

YES!
I am sure one satisfied buyer!

I peaked in audio around 1998 and had only used computers at work; my 3801 and 4802 were purchased new; I better understood them at that time. The whole internet connecting thing, I do not understand well, nor do I trust doing it. Audyssey features offer some help, yet I end up fine tuning by ear anyway. since that feature assumes normal hearing. my situation, I need a higher center channel boost.

I have one friend who is able to check all that stuff out for me.

This was a great deal for me! The price was some right on for such a well cared for unit; one I plan to keep in use for as long as I care about HT.

The 4306 models I looked at were selling for more, and for me, the power difference was not considerable. I looked at the 4810 and thought it might be good, but with 4802 power I no longer need, and many extras I do not need, the extra expense seemed unreasonable. I really only need the HDMI for the inexpensive Blu-Ray playersl I doubt I will ever have cable TV again, nor will I ever bother with satellite radio and if I were to stream, most little players have that and really I would rather pass it to my TV. For my HT use, I buy several Blu-rays a month and usually watch the several times. For news and casual TV viewing, I use broadcast on a smaller bedroom TV, and music, the smaller Denon I mentioned, all that seems fine. With CD and SACD, all goes 'exit in' and sounds good enough for me.

Buying this model was a real help, thank you! I do not need a bigger model anymore, and having the HDMI benefit means my Oppo does not have to play everything, and may last longer.

I had a bigger system, with a Classe SSP 25, which I purchased around the same time as the older Denon receivers; that processor has a high grade preamplifier section and seems to hold value, perhaps as a preamplifier, as it is a quality processor, yet dated, and has no multichannel inputs.

Anyway, I am happy with my purchase and very thankful to you!
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I have had my 3808CI for a long time (right when it came out), and it has been a solid receiver except the following. Recently (past 6 months) whenever we lose power at my house for an extended period of time or the power cycles, my receiver will lose all of its settings. This has happened 5-6 times now. I have saved a configuration file of my receiver on my computer for when this does happen, but it is starting to annoy me. Does this receiver like a computer have a battery somewhere on the board that is most likely dead and not allowing the receiver to retain settings once it has lost power?

Has anyone ran into this issue, and if so what did you do to correct this? Also the receiver has the latest firmware and updates.
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post #20451 of 20457 Old Yesterday, 09:26 PM
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Quote:
Originally Posted by oachalon View Post
I have had my 3808CI for a long time (right when it came out), and it has been a solid receiver except the following. Recently (past 6 months) whenever we lose power at my house for an extended period of time or the power cycles, my receiver will lose all of its settings. This has happened 5-6 times now. I have saved a configuration file of my receiver on my computer for when this does happen, but it is starting to annoy me. Does this receiver like a computer have a battery somewhere on the board that is most likely dead and not allowing the receiver to retain settings once it has lost power?

Has anyone ran into this issue, and if so what did you do to correct this? Also the receiver has the latest firmware and updates.
How long is an extended period of time? The manual of the 3808ci says it should hold the memory for a week. You can also save your settings to disk and then restore your settings if it gets lost.
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Quote:
Originally Posted by oachalon View Post
I have had my 3808CI for a long time (right when it came out), and it has been a solid receiver except the following. Recently (past 6 months) whenever we lose power at my house for an extended period of time or the power cycles, my receiver will lose all of its settings. This has happened 5-6 times now. I have saved a configuration file of my receiver on my computer for when this does happen, but it is starting to annoy me. Does this receiver like a computer have a battery somewhere on the board that is most likely dead and not allowing the receiver to retain settings once it has lost power?

Has anyone ran into this issue, and if so what did you do to correct this? Also the receiver has the latest firmware and updates.
I did have my 3808 open a few years ago for an HDMI problem, but don't remember if I noticed any batteries.


However, I've just done a scan of the PDF of the factory service manual and did get two hits on "battery". There are two listed in a parts list, but there were no other hits in the manual so I'm not sure where these would be located.
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post #20453 of 20457 Old Today, 07:06 AM
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Quote:
Originally Posted by MTAtech View Post
How long is an extended period of time? The manual of the 3808ci says it should hold the memory for a week. You can also save your settings to disk and then restore your settings if it gets lost.
If the power cycles a few times on and off it loses its settings right then and there. If the power is off for say 1 hour, it will lose its settings as well.


Definitely wont hold for a week.

As mentioned before, I do have the configuration saved on my computer, but do not want to restore the settings everytime I lose power.


I assume the batteries are probably soldered to the board directly somewhere.
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post #20454 of 20457 Old Today, 08:43 AM
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Quote:
Originally Posted by oachalon View Post
If the power cycles a few times on and off it loses its settings right then and there. If the power is off for say 1 hour, it will lose its settings as well.


Definitely wont hold for a week.

As mentioned before, I do have the configuration saved on my computer, but do not want to restore the settings everytime I lose power.


I assume the batteries are probably soldered to the board directly somewhere.
I don't have a direct answer to why this happens or how to correct it within the AVR. Page 58 of the manual says:
Quote:
Backup Memory
The various settings are backed up for about 1 week,
even if the power is turned off or the power cord is
disconnected.
There does seem to be something wrong with yours.

However, this problem might become moot by simply adding a uninterruptible power supply (UPS) onto the AVR. UPS are typically used on computers to avoid the problems of power loss. UPS' are particular useful when power interrupts momentarily or for short durations.
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I had my 3808 boxed up for at least a year and a few months ago swapped out an older Denon AVR in the living room for the 3808 and it still had all the settings stored!

"..where you will never find a more wretched hive of scum and villainy."

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Quote:
Originally Posted by KitKatHT View Post
Rodger,

YES!
I am sure one satisfied buyer!

I peaked in audio around 1998 and had only used computers at work; my 3801 and 4802 were purchased new; I better understood them at that time. The whole internet connecting thing, I do not understand well, nor do I trust doing it. Audyssey features offer some help, yet I end up fine tuning by ear anyway. since that feature assumes normal hearing. my situation, I need a higher center channel boost.

I have one friend who is able to check all that stuff out for me.

This was a great deal for me! The price was some right on for such a well cared for unit; one I plan to keep in use for as long as I care about HT.

The 4306 models I looked at were selling for more, and for me, the power difference was not considerable. I looked at the 4810 and thought it might be good, but with 4802 power I no longer need, and many extras I do not need, the extra expense seemed unreasonable. I really only need the HDMI for the inexpensive Blu-Ray playersl I doubt I will ever have cable TV again, nor will I ever bother with satellite radio and if I were to stream, most little players have that and really I would rather pass it to my TV. For my HT use, I buy several Blu-rays a month and usually watch the several times. For news and casual TV viewing, I use broadcast on a smaller bedroom TV, and music, the smaller Denon I mentioned, all that seems fine. With CD and SACD, all goes 'exit in' and sounds good enough for me.

Buying this model was a real help, thank you! I do not need a bigger model anymore, and having the HDMI benefit means my Oppo does not have to play everything, and may last longer.

I had a bigger system, with a Classe SSP 25, which I purchased around the same time as the older Denon receivers; that processor has a high grade preamplifier section and seems to hold value, perhaps as a preamplifier, as it is a quality processor, yet dated, and has no multichannel inputs.

Anyway, I am happy with my purchase and very thankful to you!
I'm thrilled it found a good home! I also use an OPPO player (83) for Redbook, SACD, DVD-A, and of course BluRay. I do like streaming from the internet though which is one of the reasons I have my units connected. My (new) AVR-4520CI, OPPO BlueRay, and Toshiba XA2 HD-DVD are all connected to the internet to receive updates. I just find this more convenient than downloading to a flash drive or CD for updates and I have the devices configured to notify me that a new update is available.


As you can see from my photo page, the 3808 lived in a cabinet with plenty of ventilation space around it, so I expect it will last you many years.


Best of luck and enjoy your 3808, it is a fabulous receiver!

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Quote:
Originally Posted by MTAtech View Post
I don't have a direct answer to why this happens or how to correct it within the AVR. Page 58 of the manual says:
There does seem to be something wrong with yours.

However, this problem might become moot by simply adding a uninterruptible power supply (UPS) onto the AVR. UPS are typically used on computers to avoid the problems of power loss. UPS' are particular useful when power interrupts momentarily or for short durations.

I have thought about a UPS, and can get one very cheap (company I work for supplies a lot of components to UPS manufacturers), but i am typically not the type to fix the problem with a band-aid. I am hoping to find the issue and correct it. I do have a feeling that i might be the only one with this issue.

Maybe one of these days I will crack the case open and see anything wrong. Hoping maybe someone ran into this same issue.

Thanks,
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