Originally Posted by Artslinger
Bad customer service on CCs part. They should offer backorders at the posted prices.
I was frustrated today by my dealings with the various big online vendors regarding the 705 with the run around and more that I was getting as I called some of them. I'd decided that the 705 (either color) really met my needs in performance, size, price and more so really wanted this model over the 805 and 605. It really fits my application perfectly. After researching THX, my room size, future room size (new house), etc, etc.....the 705 fit the bill.
I was really frustrated with CC when I tried to order online, so I called their 800 number and got the run around on their great advertised online price.
I talked to my wife after the incident(s) (my wife really wants a new AVR to replace the dead Sony who has given me spousal approval to purchase....she suggested I go by the CC store on the way home and see what they could/would do. After all I am a very, good customer of CC in the past two years alone I've spent thousands and thousands of dollars there as I prefer CC to BB in all regards.
So I go by and tell my tale to the sales associate and he says let me look and see what I can get. My local store won't be regularly stocking the 705 (order only) but when he looked in the system they had @ their warehouse 180 units of the 705 on hand. Yep.....180! I showed him the web price including web coupon, etc and said get me that at that price or better please. He could not do it w/o manager approval but the manager came over and punched in a password and updated the price and gave it to me for a tad under the best CC online store price! And he even apologized on behalf of the online store.
So now I don't have to wait long....it's due in my local store this Thursday (8/9) morning. I don't have to worry about the Fedex/UPS delivery issues. I don't have to worry about dealing with a remote online vendor if there is a problem. I can go by CC and drop the unit on their counter if I have a problem. In total the price I paid was about $32.00 less than the total price J and R had quoted me, and J and R is out of stock and I would have had to wait. Plus the price is waaaaaaaaaaay lower than the quote ABT gave me.
The morning was frustrating, even with the CC online staff. But the local CC store cam through for me.....they always have.
So now do I need to get better HDMI cables? Are there HDMI 1.3 cables or do any HDMI cables do the trick?
Thanks again to Artslinger who has been so kind and helpful.....I truly have a new friend there!