I have some developing news to the firmware update on my 7002. If I can recap I sent my 7002 to our designated marantz service department in Melbourne Australia last Wednesday. They claimed it should take one week for them to complete. Initially it was meant to be a quick update job but after looking at the what was required this time frame was pushed to a week.
I received a call today from the head of their service department and claimed he had installed the update to the latest (v080313, or thereabouts) and did other things according to the memo from marantz. Sounding dissappointed he claimed he did some in house testing, along with other receivers,and found the fix did not work. The LFE bug issue still existed and as for the DTS bomb issue, that I am not sure because how do you know till you bitstream movies with the hd codecs. I have a PS3 that does not bitstream HD audio but when I do get a player that does that will be a true test. It will be a "suck it and see" approach to see if it works while watching a movie with the hd audio. Being unhappy about the matter, as you can imagine, he has emailed Japan to get some resolve on the matter. I'll give credit to the service dept but as for marantz's approach to the matter they really sucks! There are posts suggesting not to blame marantz for these issues. That is all fine to say. I do not have any invested interest in marantz nor other manufacturers. They have put these on the market for consumers to buy and in my case remain with problems. Yes I do blame them! THe receiver should have had the fixes installed and working.
I am a totally miserable loyal (or possibly ex-loyal) marantz owner. I will keep you updated with what eventuates tomorrow.