Do you call the SR8002 an audiophile's receiver or a videophile's receiver? May we suggest that the answer is simply Yes?
Originally Posted by RolandOG
I don't think it's fair to take it out on Marantz when this issue is related to a combination of the TI chip/DSP AND certain discs, especially when it got past Marantz, Onkyo, Integra and Yamaha. Having the FW user-upgradable is a different issue and a valid complaint, for some people. Personally, I'll take the Marantz over ANY Onkyo.
Do you think? Not I. My opinion is that the building frustration with these "bugs" is much more than justified. I have been considering an 8002 purchase since they were first announced, but my better judgment dictated that I wait. I am glad I have. Class action? Maybe a little much, but not by too far...I will return to that issue latter.
Friends, these units are expensive, we forgo small vacations (or more important things) to put them in our homes, and when they arrive, they do not work as advertised. I will go so far as to say that some of your wives have had it up to their necks with unending upgrades that result in big disappointments (if you admit to them that the new dream machine isn't what it should be). It is time to quit working around faulty R&D for these companies and hold them responsible for their inaccurate claims.
I don't believe that these bugs just "get past" these companies; but for a moment let's pretend that they do. If they just get by, then they do not rigorously test their units under real world conditions. Instead, they are happy to let us poor saps do that for them, and suffer the disappointments. That tells me quite a bit about how much they care about their patrons.
I think the more likely scenario is that they build quickly, add the latest features to past products, ARE FULLY AWARE of potential problems, (although engineering around them would cut into the bottom line too substantially) and ship them to you and I. How do they get away with that? Because they know that we will attempt to do their job for them by finding creative work arounds. Bottom line, if we continue to support ANY of these companies in this fashion, we will ALWAYS be disappointed. I posted sometime ago Onkyo's broken promise to support a so-called "future proof" component (TX-NR1000) @ $5K retail. A typical example.
Back to the lawsuit. They deserve it but, it would take time and money, and in the mean time, you are stuck with a disappointing machine. Let me suggest a far simpler solution, go to the basement and find the unit the Marantz replaced and hook it back up. Send the new Marantz back for a refund, not a fix, with a letter explaining how disappointed you are. Add a statement that says you MIGHT consider doing business again when the products WORK EXACTLY AS PROMISED, not just close.
I would like to suggest that everyone do this, no lawyers, not much time, and properly conveys the message: Quit sending out flawed products at outrageous prices. If Marantz (and others) begin to understand we will no longer do their jobs for them, maybe they will.
Anyone from AVS or Marantz like to chime in? Would you like to help your customers (at your inconvenience instead of ours)? Do you really care? Remember, our only obligation as customers is to enjoy, not to find a way to make these things do what they should do. I wonder how Saul Marantz would handle this?