I am so utterly pissed off with NAD.
I'm hoping to get some advice.
In a span of about 3 or 4 years, I purchased around $30k+ retail worth of NAD Electronics - the most expensive was their flagship M15HD theatre processor - this was actually purchased due the horrible T175 that I had which continually sent bursts of static, bangs and pops through my speakers at random.
Since owning the M15HD, it has had multiple "software updates" to fix it's numerous glitches; none have worked. I told them from the start that I suspected it had a faulty board or two, but all they ever did was upgrade its software and send it back. The boards in the original T175 were lousy and I was horrified to find out the M15HD employed the same combination. Now it's out of warranty, has never worked properly and I'm stuck with a home theatre that I've been unwilling to use for fear that it will send another surge of noise and bangs through 50K worth of speakers that I'm not willing to destroy or damage. It's not the devices I'm using with it either as, following the advice of my local NAD dealer, I bought a suite of matching Masters Series components (CD/DVD Players & Blu-Ray Player) so to eliminate any "compatibility issues" - this was tosh as the M56 does the same on bootup - spine shuddering bags/pops and static - at random. I can't even adjust speaker levels - I got it back after the last "fix" (read; software update) and went to set speaker levels and just entering the setup menu set a noise so bad through my new speakers that I was fearful I'd ruined them.
I used to love NAD. However, I wouldn't recommend one of their pre/pros or home theatre amps to anyone; not because of the problems I've encountered with my utter lemon, but because of their sheer unwillingness to change a simple board or two for a customer that's spent tens of thousands with them. Polite words fail me.
Advice? I feel like giving up but I also feel I'm well within my rights to demand my money back. The stupid thing is; I'd actually stick with them if they'd offer me a bloody solution (replacement boards or pre-amp!)