Originally Posted by Robert Whitehead
I am thorughly disappointed and discouraged by the new NAD products. After reading that NAD was acutely aware of the problems with past unit's reliability, and was designing the new units from the ground up with reliability in mind, I was looking forward to the new NAD products. it is clear NAD did not meet its goal.
First there was the problem with no audio passing via HDMI. Sure NAD fixed it, but the new units should never have been released with so glaring a problem. Word has it the new units were delayed to get the best HDMI 1.3a boards. And NAD releases them with no audio?
Then there was the problem with passing 1080p. It turns out that if the firmware was 1.07 or higher, the problem was resolved. NAD should NEVER have released units without updating the firmware before shipping them out. The current firmware version is 1.12. I wonder what the variety of firmware versions is in the units released? My guess is few have 1.12.
Then there are the reports of the individual problems, like the dealer with a T175 who can only get HDMI Input #3 to work. And the post above. Or how about no one being able to figure out how to switch inputs with the remote that comes with the T785? Poor manual or defect?
To give NAD the benefit of the doubt, maybe its engineers did design reliable, great units and NAD picked a lousy factory to build them. Beyond doubt is that the quality control at the factory is non existant. And the units were released before they were ready to be shipped out.
I had intended on getting two T785s (2 systems). When the problems first showed up, I figured it was just the usual kinks in a new product that would be worked out, and I'd wait for that to happen before getting them.
It is now obvious that that is not going to happen any time soon, if at all. Add in the number of individually defective units showing up, and I must rate NAD's attempt to reform its reliability reputation as a dismal failure.
People have complained lately about the slowness of NAD to respond to problems. I am sure this is because they are absolutly inunditated with calls and emails about defective units.
I wanted the NAD T785 for its sound quality, straight forward design, simplicity of use, etc. I have abandoned that idea. I have no desire to buy Onkyo, Pioneer, Denon, Yamaha, and their ilk. Read the reviews of their rec'rs. There is always some criticism of the sound quality (at least in www.ultimateav.com
) as opposed to the accolades that NADs get about their sound quality.
The only other brands that I have found with similar accolades about sound quality are B&K, and, oddly, Sherwood Newcastle. (Of course, B&K has its own problems on initial release on new units.) Arcam is good, but its rec'rs HDMI switching/processing is 1.1 video only, eliminating them (same w/Rotel BTW).
So it appars my next rec'r will be a B&K AVR707 or Sherwood Newcastle R-972 (W/Trinnov room eq). Any other suggestions would be greatly appreciated.
I would still like to get the T785s. But, at this point, I see little short of a miracle, that would solve the problems with the new NAD units.
I posted long ago a somewhat similar post, much shorter, and was accused of being pessimistic. I don't think that accusation will stand anymore; I am simply being realistic.