Official Classe SSP-800 thread. - Page 213 - AVS Forum | Home Theater Discussions And Reviews
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post #6361 of 6396 Old 01-10-2016, 12:16 PM
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Quote:
Originally Posted by Roger Dressler View Post
I have no idea what is happening. But here's some suggestions. Maybe you have already done them.

1) Send your detailed description to Classe for their feedback.

2) Are all these tests using the same source? If so, try another source (STB vs. DVD) to see if there is consistency of the problem across sources.

3) Try different inputs, HDMI vs S/PDIF (and analog for stereo -- with PLIIx enabled) to see if there is consistency of the problem across inputs.

Let us know.
Got it /Found it /Fixed it !!!!!!!
I have tried different sources and each and all ( TV direct /Blu Ray /Apple TV/
CD ) is normal and functioning perfectly on all modes ,but issue is only with the Satellite decoder input( Roger as always , you are a good sounding board !! )

It is therefore the Sat decoder audio out in DD mode ………changed settings in order it does not output DD and only two channel listening in Prologic llx and everything is back as it should be with no speaker dropouts as well as bottom end
100% .

Appears OK and this is where the issue is and not with the Classe ( takes a while to resolve and eliminate the issues in a system in which there so many parameters that can go wrong ).
Thanks ........this is where the forum works for all .

First point of order is to change the decoder ...bit of a relief!
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post #6362 of 6396 Old 01-15-2016, 12:30 AM
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Quote:
Originally Posted by Alsof1 View Post
Got it /Found it /Fixed it !!!!!!!
I have tried different sources and each and all ( TV direct /Blu Ray /Apple TV/
CD ) is normal and functioning perfectly on all modes ,but issue is only with the Satellite decoder input( Roger as always , you are a good sounding board !! )

It is therefore the Sat decoder audio out in DD mode ………changed settings in order it does not output DD and only two channel listening in Prologic llx and everything is back as it should be with no speaker dropouts as well as bottom end
100% .

Appears OK and this is where the issue is and not with the Classe ( takes a while to resolve and eliminate the issues in a system in which there so many parameters that can go wrong ).
Thanks ........this is where the forum works for all .

First point of order is to change the decoder ...bit of a relief!
Just an update : Changed the HDPVR for as the Audio Output module was faulty causing all the issues ..100 % fixed and also sounding much better on the Input - bit of a relief that nothing wrong with the SSP.
During this process in troubleshooting the fault ,I reverted the SSP80 back to Factory defaults and started from absolute scratch once again( did not save settings and re-install but started from absolute scratch including PEQ ) - got to say that like anything that has firmware , this has done the unit the world of good in my opinion -little software glitches like when changing sub volumes that the Surround output would shut down etc has all gone away .
Also , do not know as to whether I am wrong or not , but seems to sound cleaner/better/fresher .
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post #6363 of 6396 Old 01-15-2016, 12:37 AM
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^^ Here's to smooth sailing.

Deadwood Atmos theater [HTOM]
AV7702 Atmos 7.4.4, SSP-800 PLIIx 7.4
Aerial Acoustics 7B/CC3B fronts, B&W CWM8180 surrounds, Tannoy Di6 DC heights, Hsu ULS-15 subs
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post #6364 of 6396 Old 02-02-2016, 01:59 PM
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Hello there


I have a small question which I do hope someone inhere will be inclined to anser.


I have now owned my ssp 800 cince the beginning of december, and I am quite happy with it! Unfortunatlly though, it allreddy seems as if the batteries in the remote needs replacing, even though I've have only used the thing for a Little over 2 months!
As I am visually impaired, however, I am unable to locate the batterie compartment in order to perform this rather simple tasc. I feel rather stupid for asking this question, because under normal surcamstances with other equipment, I have absolutely no problems feeling my way around various remotes in order to change batteries! On the classé remote, however, I cant seem to find the lid for the batterie-compartment for some strange reason! Can anyone please tell me what I am missing here?


Also, how long would a fresh set of batteries in the classé remote be able to function without need for replacing them? I cannot help thinking that only 2 months is not that long?


All the best from Allan
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post #6365 of 6396 Old 02-02-2016, 10:31 PM
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^^ Hi Allan,

The batteries are accessed through the bottom end of the aluminum extrusion. There is a "D" shaped panel held by 3 screws. The screw heads are "hex" so use the supplied Xcelite hex tool (red plastic handle) that came with the unit.

In my experience the batteries last a very long time, so either yours were weak or maybe something sat on it??

Deadwood Atmos theater [HTOM]
AV7702 Atmos 7.4.4, SSP-800 PLIIx 7.4
Aerial Acoustics 7B/CC3B fronts, B&W CWM8180 surrounds, Tannoy Di6 DC heights, Hsu ULS-15 subs

Last edited by Roger Dressler; 02-02-2016 at 11:31 PM.
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post #6366 of 6396 Old 02-02-2016, 10:42 PM
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Quote:
Originally Posted by mallanikkelsen View Post
Hello there


I have a small question which I do hope someone inhere will be inclined to anser.


I have now owned my ssp 800 cince the beginning of december, and I am quite happy with it! Unfortunatlly though, it allreddy seems as if the batteries in the remote needs replacing, even though I've have only used the thing for a Little over 2 months!
As I am visually impaired, however, I am unable to locate the batterie compartment in order to perform this rather simple tasc. I feel rather stupid for asking this question, because under normal surcamstances with other equipment, I have absolutely no problems feeling my way around various remotes in order to change batteries! On the classé remote, however, I cant seem to find the lid for the batterie-compartment for some strange reason! Can anyone please tell me what I am missing here?


Also, how long would a fresh set of batteries in the classé remote be able to function without need for replacing them? I cannot help thinking that only 2 months is not that long?



All the best from Allan


Allan ........unlike other lesser plastic remotes there is no slider on the back of the remote to expose the batteries for replacement .
At the bottom end there is a panel with three special head screws ( not Allen screws but similar ) In the carton the unit came in , there is a special key that you use to unscrew the little bolts to remove this panel and insert the batteries .
(No doubt not a unique key if you do not have the original and you can source elsewhere , but do not try and use a screwdriver )

Strange that your batteries have not lasted .Have had my unit for three years and not replaced batteries as yet even though I do not use the Classe remote all the time.

However , I see Mr Dressler has been quick on the draw and already replied ----nevertheless for you info then - the batteries do last a long time .....maybe just a bad batch !!
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post #6367 of 6396 Old 02-03-2016, 03:44 AM
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Hi Roger


Thanks so much for your reply!


I've now located the three screws at the bottom of the remote. Thanks for telling me about them, as I was not aware that the 3 holes were actually conceeld screws!! They did not feel like screws to me.
Unfortunately though, I have not got the special red Tool to remove the panel handy. I am sure it came with the unit, but I'm afraid that my dealer forgot to pass it along to me when he installed the preamp. So it might still be located in the box for the unit! I'll have to see if I can find it there ASAP by the help of some sighted asistance!!


I too would think that the batteries would last more than 2 months. Very strange indeed. I should think that they have been weak from the get go, as the remote has not been tampered with in any way!!


I asume that there would not be any key pressing combination I have accesed by mistake that would lock the remote in some way? Not that I can think of any strange bottun presses I made before it died.


I am hoaping to have this saulved soon, as it stands now, I am unable to change input without it! Cannot use the touch panel unfortunatlly.


All the best from Allan
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post #6368 of 6396 Old 02-03-2016, 07:32 AM
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The supplied tool looks like this:



But as mine is packed away, I cannot verify the size. If you have a set of Allen keys, like this, it might have the size you need.


Deadwood Atmos theater [HTOM]
AV7702 Atmos 7.4.4, SSP-800 PLIIx 7.4
Aerial Acoustics 7B/CC3B fronts, B&W CWM8180 surrounds, Tannoy Di6 DC heights, Hsu ULS-15 subs
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post #6369 of 6396 Old 02-03-2016, 08:01 AM
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Hello Again Roger


Thanks Again for your reply.


I have just located the red Tool you mentioned. It indeed was stored away in the box for the preamp. My Brother and I found it there and was able to replace the batteries!
And yup the remote Works fine now!
Now it is going to be exciting to see for how long it'll Work on fresh batteries. If it dies Again in a 2 months time I suspect that something indeed is wrong with the remote and then I'll contact my dealer! But for now, all is fine!!


And on a conpletely diffrent note:
Perhaps you and other readers of this thred remember that I had a few problems with the SSP loosing the ARC from my Panasonic TV a few months back (you can read about it some further pages back). I can report that this problem has also now been solved!
The trick, in my case ad least is as follows:
Sometimes I power the unit completely Down over night (swiching off on the back of the preamp). In that case ARC is always lost when I come back the Next morning and swiching on the SSP Again onto the TV input. I can rectify this by swiching on the TV and swiching it to the HDMI input that has ARC caberbility. Then when swiching back to a regular tv channel I am getting sound Again from the SSP, strange but true. I am still not getting any surround sound through HDMI/ARC only 2 channel stereo. I Wonder if there is a setting in the TV that is to blame?


All the best from Allan
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post #6370 of 6396 Old 02-03-2016, 10:23 AM
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I would leave the unit in "standby" when you aren't using it. It was designed to operate that way. When you turn it completely off, it has to reboot and initialize again. I think eventually you are going to run into an issue constantly doing it that way. The power consumption is not that much in standby mode. Just my opinion only.
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post #6371 of 6396 Old 02-03-2016, 11:09 AM
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post #6372 of 6396 Old 02-03-2016, 11:42 AM
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Thanks for your oppinion, I appriciate it! What do others think concerning powering Down for the night vs standbye-mode?


All the best from Allan


Quote:
Originally Posted by Sharp1080 View Post
I would leave the unit in "standby" when you aren't using it. It was designed to operate that way. When you turn it completely off, it has to reboot and initialize again. I think eventually you are going to run into an issue constantly doing it that way. The power consumption is not that much in standby mode. Just my opinion only.
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post #6373 of 6396 Old 02-03-2016, 04:45 PM
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Has anyone compared the SSP-800 to the new Marantz AV8802 13.2 XLR Pre/Pro
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post #6374 of 6396 Old 02-03-2016, 10:33 PM
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Quote:
Originally Posted by mallanikkelsen View Post
Thanks for your opinion, I appriciate it! What do others think concerning powering Down for the night vs standbye-mode?
I concur with Sharp1080. I only shut it down if I'm gone for a couple weeks. Then I unplug it in case there's a lightning storm.

Deadwood Atmos theater [HTOM]
AV7702 Atmos 7.4.4, SSP-800 PLIIx 7.4
Aerial Acoustics 7B/CC3B fronts, B&W CWM8180 surrounds, Tannoy Di6 DC heights, Hsu ULS-15 subs
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post #6375 of 6396 Old 02-04-2016, 01:59 PM
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Any news on a new SSP-800 replacement?
I was wondering the same thing!
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post #6376 of 6396 Old 02-04-2016, 10:43 PM
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Quote:
Originally Posted by Roger Dressler View Post
I concur with Sharp1080. I only shut it down if I'm gone for a couple weeks. Then I unplug it in case there's a lightning storm.
As members advised , the unit is not designed for shutting down every day , but designed to be put in to Standby as the name implies , ready to function at its best immediately .
Besides , the unit reaches thermal equilibrium when On and Standby mode ,ensures this is maintained .
Switching the unit off will result in components cooling down and taking a few hours to reach thermal equilibrium and to sound at its best again .

All in all ......a no brainer - Standby is what has to be used
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post #6377 of 6396 Old 02-07-2016, 11:54 AM
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Quote:
Originally Posted by Alsof1 View Post
As members advised , the unit is not designed for shutting down every day , but designed to be put in to Standby as the name implies , ready to function at its best immediately .
Besides , the unit reaches thermal equilibrium when On and Standby mode ,ensures this is maintained .
Switching the unit off will result in components cooling down and taking a few hours to reach thermal equilibrium and to sound at its best again .

All in all ......a no brainer - Standby is what has to be used


You also risk a chance of the unit failing prematurely. Alsof1 is absolutely correct, it's designed to reach optimum temperature and stay that way. From what I have read in the past most failures of electronic components are at powering up the device. It's the constant heating and cooling that cause failure. The radio dispatch system that was at the fire station I worked at before retiring was/is on 24/7 365 days a year.
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post #6378 of 6396 Old 02-14-2016, 05:19 AM
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Hi WSE,

While I know that Classé is hard at work on a next-generation processor, I don't expect anything this year. The development time for processors these days is very long, and that doesn't even include beta testing. We started shipping the new Sigma Mono amplifiers a few months ago, and their performance is superb. The Sigma integrated should be shipping in about a month, which combines the Sigma SSP and the AMP2 in one stereo focused package (no surround processing, but it will have HDMI.)

Best Regards,

Patrick
B&W Group North America

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Any news on a new SSP-800 replacement?
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post #6379 of 6396 Old 02-20-2016, 04:35 PM
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Thanks Roger, alsof1, and sharp1080P for your opinions concerning powering Down for the night VS stand-by mode. I appriciate it very much, and have allreddy started using stand-by mode only, and will now only power Down completely - like Roger suggests when away for more than a cupple of weeks.


Still love my unit with my B&W speakers BTW! It is as if I have suddenly gained access to a hol new Collection of recordings after having purchased this setup! I never knew that I was missing this much ditales even on old and not very good recordings!


All the best from Allan
Quote:
Originally Posted by Alsof1 View Post
As members advised , the unit is not designed for shutting down every day , but designed to be put in to Standby as the name implies , ready to function at its best immediately .
Besides , the unit reaches thermal equilibrium when On and Standby mode ,ensures this is maintained .
Switching the unit off will result in components cooling down and taking a few hours to reach thermal equilibrium and to sound at its best again .

All in all ......a no brainer - Standby is what has to be used
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post #6380 of 6396 Old 02-25-2016, 01:38 PM
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Hello Again


Today something very peculiar has started happening and hopefully someone inhere will be able to give me a clue as to what can be done in order to rectify the problem.


Normaly I am using my SSP 800 with the Oppo 105D BluRay player when watching movies. I am using an AudioQuest Coffee HD cable between the SSP and the Oppo. In the oppo audio settings menue, the audio format has been set to bitstream for quite some time, and under normal surcumstances this Works flawlesly.
However, today, when waching something in 7.1 surround via this method, I am suddenly only now getting 5.1 output for some strange reason! I have tried various methods myself in order to solve this. I have rebooted all of my equipment, and I have also tried swiching audio settings in the Oppo audio format settings menue. When swiching from Bitstream to Lpcm, I am getting full 7.1 sound, however when setting it either to auto or bitstream, (so that it is the SSP that does the decoding), only 5.1 output is coming through my speakers for some reason.


Has anyone gotten an idea as to what is going on and how I might get full 7.1 decoding via bitstream Again? Of cource the interim sullution is to use Lpcm in sted, that is a no brainer, and I'll probably do so, however I just find it tremendisly annoying that this error has turned up out of thin air, and would like to have it solved, especially as I know that the SSP indeed aught to decode the 7.1 content without any issues and help needed from the Oppo!


I am hoping to be hearing back from someone more knolledgeble than myself.


All the best from Allan
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post #6381 of 6396 Old 02-25-2016, 02:56 PM
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Hi Allan,

Does this happen with various of your 7.1 discs, or just one in particular? What is the source format for the 7.1 audio that fails to play?

What does the SSP display report for audio format (5.1, 7.1?) when the 7.1 bitstream is being output from the Oppo?

Deadwood Atmos theater [HTOM]
AV7702 Atmos 7.4.4, SSP-800 PLIIx 7.4
Aerial Acoustics 7B/CC3B fronts, B&W CWM8180 surrounds, Tannoy Di6 DC heights, Hsu ULS-15 subs
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post #6382 of 6396 Old 02-25-2016, 03:58 PM
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Hi Roger


I'll try to answer your questions as best I can:
1:
Yes, this does happen with each and every disc I've tried Thus far. I've tried the star wars box set (the complete saga - BluRay), (all films), the Disneys The lion King, and also a cupple of Dolby Demo discs. (The sound of HD 1 and 3).
Due to the fact that I am visually impaired I have no way of telling you what the SSP display reads whilst outputting the bitstream audio, and I dont think I'll have sighted assistance here for the next cupple of days WHO can tell me the answer unfortunatlly!


Concerning audio formats, it is 7.1 dolby True HD master audio for the demo discs I am talking about here that is at least what the Oppo App tells me when looking at the audio track options through that. I believe that Lion King is in DTS HD master audio and the Star Wars Collection should be ien DTS true HD masteraudio also.
No matter though, when using LPCM I get 7.1, however auto or Bitstream gives me only 5.1.


It is very clear to tell the diffrence, especially when listening to the music videoes mixed in 7.1 on the sound of hd3 disc but also to the various effects from the strar wars films, of course.


All the best from Allan
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post #6383 of 6396 Old 03-02-2016, 09:41 AM
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Two thoughts:

Powering down.
SSP-800/CT-SSP draws 37 Watts in standby, which is pretty horrendous for "standby mode", EU green rules require less than a watt! I turn mine off everyday, and apart from the inconvenience of having to wait for it to fire up, haven't had any issue.

A replacement.
Expected at the end of 2016, with 4K support, and a low power standby mode. I can't wait. I was seriously considering switching to the Sigma series, mainly due to the above, but will hold out for a Delta replacement.
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post #6384 of 6396 Old 03-03-2016, 10:56 AM
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Expected at the end of 2016? News to me.

Regards,

Patrick Butler
B&W Group USA



Quote:
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Two thoughts:

Powering down.
SSP-800/CT-SSP draws 37 Watts in standby, which is pretty horrendous for "standby mode", EU green rules require less than a watt! I turn mine off everyday, and apart from the inconvenience of having to wait for it to fire up, haven't had any issue.

A replacement.
Expected at the end of 2016, with 4K support, and a low power standby mode. I can't wait. I was seriously considering switching to the Sigma series, mainly due to the above, but will hold out for a Delta replacement.
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post #6385 of 6396 Old 03-03-2016, 11:01 AM
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Expected at the end of 2016? News to me.
We can but hope. But, I'm only quoting an email from last December when I asked directly. Perhaps the date has slipped already?

Last edited by alaw; 03-03-2016 at 11:32 AM.
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post #6386 of 6396 Old 03-05-2016, 05:34 AM
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Nothing in 2016. Classé has a number of very interesting projects in the works which will come to market before a new processor.

Regards,

Patrick
B&W Group North America

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We can but hope. But, I'm only quoting an email from last December when I asked directly. Perhaps the date has slipped already?
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post #6387 of 6396 Old 03-05-2016, 11:52 AM
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Nothing in 2016. Classé has a number of very interesting projects in the works which will come to market before a new processor.

Regards,

Patrick
B&W Group North America
Makes sense to me. I think that most folks want ATMOS, but for music ATMOS and accurate sound don't mix. As for me, from what I have heard in ATMOS, I could care less. I think the quality of sound from the SSP-800 trumps the quantity of sound one can get from ATMOS. Just my opinion.
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post #6388 of 6396 Old 03-05-2016, 12:52 PM
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Makes sense to me. I think that most folks want ATMOS, but for music ATMOS and accurate sound don't mix. As for me, from what I have heard in ATMOS, I could care less. I think the quality of sound from the SSP-800 trumps the quantity of sound one can get from ATMOS. Just my opinion.
I happen to agree that if the focus is music, there are no Atmos processors that come close to the SSP-800, IMHO, primarily based on the omission of PLIIx. The "DSU" alternative with stereo content is just not what I'd want to spend hours listening to. However, there is nothing preventing any Atmos unit from also including PLIIx (thus far, only Yamaha has it), so it would be a nice differentiator if Classe retained that option in future units -- and that would retain me as a customer.

As for movies, there is no reason an Atmos movie cannot sound every bit as good (fidelity-wise) and even better (spatiality-wise) as any Blu-ray 7.1 movie, all else being equal.
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Deadwood Atmos theater [HTOM]
AV7702 Atmos 7.4.4, SSP-800 PLIIx 7.4
Aerial Acoustics 7B/CC3B fronts, B&W CWM8180 surrounds, Tannoy Di6 DC heights, Hsu ULS-15 subs
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post #6389 of 6396 Old 03-23-2016, 09:08 PM
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I happen to agree that if the focus is music, there are no Atmos processors that come close to the SSP-800, IMHO, primarily based on the omission of PLIIx. The "DSU" alternative with stereo content is just not what I'd want to spend hours listening to. However, there is nothing preventing any Atmos unit from also including PLIIx (thus far, only Yamaha has it), so it would be a nice differentiator if Classe retained that option in future units -- and that would retain me as a customer.

As for movies, there is no reason an Atmos movie cannot sound every bit as good (fidelity-wise) and even better (spatiality-wise) as any Blu-ray 7.1 movie, all else being equal.
I use my SSP-800 in analog bypass to play back music in two channel with my Naim streamer. I would have no use for an Atmos preamp/Processor. Strictly 5.1 for movies and TV.
Sure wish we had 2.2 HDMI on SSP-800 cause I bet new Classe prepro will not sound quite as good in analog bypass with all those extra inputs and outputs!
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post #6390 of 6396 Old 03-24-2016, 03:35 AM
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I use my SSP-800 in analog bypass to play back music in two channel with my Naim streamer. I would have no use for an Atmos preamp/Processor. Strictly 5.1 for movies and TV.
Sure wish we had 2.2 HDMI on SSP-800 cause I bet new Classe prepro will not sound quite as good in analog bypass with all those extra inputs and outputs!
Just add a HDfury to the signal chain and you are good to go with the SSP800.
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