Originally Posted by wse
For what it's worth my SSP800 worked flawlessly for five years! I just put an Anthem AVM60 I wanted ATMOS & DTS:X
The only repairs the SSP 800 had I had under warranty was the touch screen turn around time two weeks without shipping time
Sounds to me you got a bad apple!
Do not want to nor by any means can I tell you what is wrong with your unit ,but sounds very much like a Main Board issue given the recent issues experience on my own unit .
Fault on my unit was that it would not not boot in to Standby mode , nor would it accept a Firmware upgrade which was supposed to correct this . Updated Firmware would be the first step in correcting any issues
As a result of not accepting the firmware the unit became totally unusable when we tried to load this .
Classe advised after consulting with my dealer who diagnosed the fault that this was a main board issue and required a swop-out .
In interim -
My dealer who has a fully fledged and trained Technical department went ahead , diagnosed the issue and in interim whist awaiting advice from Classe , repaired the main board by replacing 11 LVDS transceivers chips.( whatever they are I do not know!but been told that these communicate instructions from Main board to DSP board -which we also replaced incidentally, but was not causing the fault).
In my case the fault was diagnosed and repaired , new firmware loaded and the unit is now 100% with absolute no issues .
In your case given my recent experience , I would then say that the fault has first to be diagnosed and then action taken as to how you will repair - if you say that your unit was in for repairs at Classe for some months I would suggest this repair would then place your unit under guarantee for what Classe has done and they have to fix it which could take a while .
Next step if this was not bought from a Classe dealer would be to contact Classe technical for assistance and guidance via the details on their website and request they guide you as to what to do.
Alternatively - maybe ,just maybe prior to sending the unit anywhere it is Firmware !! If so ,and you would like to chance this yourself I would seek instructions on how to clear out all data( similar to formatting your hard drive ) and re-load Firmware from absolute scratch .Just make sure you have full instructions on how to do this -if unit becomes unusable you will know it is a hardware issue .
Me ??? With limited expertise and a history of screwing things up , I would let Classe sort this out for me in conjunction with a dealer .
Good luck !