I have finally received a reply from XTZ Quote
Unfortunately for some reason I have never been able to download a link from a XTZ email, nor from the website
I have sent XTZ at least three emails asking why, but have up till now not received a reply
I have never had so poor support from a company this is a month now emailing and hitting a brick wall, they now have different software version with higher output for W8, and as you can see no admission or explaination that there is/was a problem
this is my request
Try as I might I cannot download and install software from your link, or the XTZ website
Also as I am already a registered customer why does the system insist on asking me to register every time I try a download?
I get as far as inputting all my details , then when I enter my serial number the download bar starts to run green before you get a chance to click download, then nothing happens and you have to go right from the start again
The only time I have been able to download is when I fist bought the product, I couldn't download the version 2.32 they sent ,and they then sent the link via Dropbox, the installer program from there was entirely different than the website and worked fine
I also have never had any problems downloading software from anywhere else, but their site is useless i.e how do you update the software?
ANSWER, you cant you have to uninstall and register as a customer at every attempt.to install the latest version
Why register in the first place the download page doesn't ask if you are an existing customer, or already registered?
I now really wish I had returned XTZ room analyser at the beginning of this saga and tried REW
I feel I am computer literate but also feel like a fool trying to get a satisfactory response from XTZ