Originally Posted by arnyk
The 818 might be a bad sample of a great AVR.
What keeps you from trying another one?
What about a warranty fix for the 818?
I've been through 3 In a row with the same issue. Which the first one was received back by the selling dealer and was indeed defective. The other 2 are in transit as of this morning.
After contacting onkyo directly they wanted nothing to do with helping me because they simply had exhausted every troubleshooting thing they could. And weren't interested in trying to further help an unhappy customer besides telling me to send it back to the company i bought it from and get a new one...
I've been through my setup exhaustively, Confirming it wasn't an issue with my setup after trying both a 313 and 508 (besides all the other testing from my first post) from a friend that had no issues here at my house, and my 818 made the same noises at his place.
The company I bought the 818 from was sick of shipping new ones and said it obviously must be incompatible with my system ( Paradigm speakers, Panasonic plasma, Sony Bluray, Panamax Conditioner, dedicated circuit in a 6 year old home...) And didn't want to send anymore units to me and suggested trying a different receiver and just refunding me for my purchase.
Originally Posted by nodnerb
I opted against onkyo because of all of the issues this years models seem to have. After researching all the current models and brands I went with a marantz 5007 and havent had any issues at all. Very pleased with it.
I was initially impressed with all the glowing reviews of the 818 It sounded great aside from the hissing and the price point was excellent. But im fairly upset with the customer service of both onkyo and the dealer due to the fact that everything on my end was fine. I would assume it might be a bad run of 818s or the company I ordered from has them stored or shipped in extreme conditions, Moist, cold, or poor handling, although I'm shocked no-one online seems to have had this problem and onkyo CS claims to have never heard of this problem.
I reviewed the Marantz 5007 heavily and also the Sony 5700ES along with a Yamaha 1020.
I decided to buy the sony this morning mostly due to the fact that i don't need any video processing and the price of 699 (locally) for such a great receiver was hard to pass up, The 5 year warranty and lack of issues being reported was encouraging as well. The Marantz and Yamaha were a coin flip to me for similar reasons.
Hopefully can Finally have my HT room up and running this week after a 2 month build/fitting process!