Originally Posted by DonH50
Too far for me... I have been working with them for well over a decade now (since the 90's).
I too have dealt with them for quite some time, however without knowing where they were located until a couple years ago.
Sometime 2-3 years ago, we were picking my son up from camp a few hours from home, and we stumbled upon their mammoth facility. It's quite impressive really. They have full tilt working studios, from recording thru the mastering and production. A great performance theater, nice lecture halls, café, etc. They're obviously proud of the place, and like to show it off. They bring in quality guest speakers put on seminars/workshops, etc., all complimentary.
Their Gear Fest is akin to a tradeshow, with all the gear displayed by the manufacturer, except you buy the items (deeply discounted) thru Sweetwater. It's nice being able to interact with sales reps, engineers, techs, owner operators of the audio equipment. All the items I was interested in were all below the lowest price at which I'd ever seen the item offered, so restraint is in order
I've done a lot of business with Musician's Friend, up until a few months ago when the really burned me on an item I needed. They ordered it, custom piece so I need this thing in a few weeks, and I expected the full 4 week period they stated for delivery. Four weeks,.. nothing, a few days later I check in, ... "oh, that item we no longer carry, we're sorry for not contacting you".
Up to that point, I'd not had any significant complaints. Haven't been back. Parts Express is great, as is Sweetwater. Hell, Musician's Friend was fine up 'til then.
I digress ...