Originally Posted by _Boo
Only good electronics story left is Fry's, sort of sad, I liked not having to wait for shipping
I like Fry's, in many ways its always been better than Best Buy, but there are a lot fewer Fry's, and even Fry's isn't without its set of problems.
In the end, the consumer kind of gets what they pay for. If I find an item at a local dealer, and their price is reasonable, I'll generally buy it there. Even if it's a bit higher $-wise, I benefited by being able to see it, returns are easier, etc. If I end up buying through the internet instead, it's generally because I could not find it locally in stock, the price differential was too much in the internet's favor, or frankly, I couldn't be bothered to go to the store. There's a lot of things where I know what I want to buy, and it's not worth the trouble to run it down locally (even with shoplocal.com, and google shopper, which at least try), I just run it through the price scan web-sites and go. Delivered to my door is so much easier and simpler. I can sympathize with Best Buy's situation, they're losing sales to Amazon and Newegg, and it's tough to retain skilled labor at reasonable rates so that it does not jack up your prices. But the store and when it's available, trained personnel, are your advantages over Amazon, et al. They quite frankly, have better web-sites, more info, easier to find, higher quality user feedback, etc., etc. If you reduce the store size and personnel +training, I'm less likely go. In a way, the demise of Circuit City and Computerland (retail), has maybe caused Best Buy to lose focus on beating the local bricks & mortar competition. The gap between a Best Buy and say Walmart or Sears, Costco or Sams, is maybe not what it needs to be. The market segment for Best Buy is the one-stop place for electronics, phones, media, and if Best Buy ceases to be that go-to place locally, it will be out of business pretty quickly.