Word of Caution When Buying/Returning as Best Buy/Retail Equation Track Purchases and Returns and aggregates with consumer purchases from other stores.
Many AVS members have purchased and returned defective products over the years. Lets use one of the most common and frustrating examples: LCD TVs with clouding, banding and flash-lighting in the corners. Some members have purchased 3-5(!) of these displays trying to find an acceptable one. They worked with Best Buy too. At $4000 each this is $20K worth the merchandise returned.
Now the innocent consumers permanent dossier at the Retail Equation will exhibit return behaviors that mimic fraud or abuse or exhibit habits that are inconsistent with the retailer's return policy. Other stores will pick up on this too! So the consumer can buy, but never return even defective merchandise.
To make a determination the retailer will need to transfer your purchase history to the Retail Equation. As a third party, Retail Equation has no agreement with consumers. They will only talk to you on the phone. No written reports, to fend off the expected lawsuits.
In reality they appear to be aggregating consumers purchase history from many retailers with personal identifiable information. Its not just about returns guys.
Surely this will raise the red flags in Congress, as they have crossed over the privacy line which even Google respects. This type of tracking is illegal in Canada and the European Union.
Phase two is expected to begin selling this potentially negative data for targeted advertising, deny employment, raise insurance rates and background checks. All in secret and without due process. America Today!
Always check with the stores customer service to see if they demand your Driver License for returns with receipts, as this is how they track you. Shopping locally just lost its major benefit: of easy returns. Internet or mail order will only get stronger as a result.
If still buying locally demand to view the TV for defects before purchasing it.http://www.theretailequation.com/CFaqs.aspx