Key fell off of Harmony 880 - what to do? - AVS Forum
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post #1 of 7 Old 09-11-2008, 12:06 PM - Thread Starter
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I have an out of warranty Harmony 880 remote. The 'menu' button has come loose and fallen off. I have the button and it is in one piece.

How are these held on for me to fix it? A bit of glue? Something else that glue won't fix?

I don't want to just glue it if that won't fix the problem - it's a permanent non-fix in that case.

Any help?

Andrew
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post #2 of 7 Old 09-11-2008, 02:41 PM
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Quote:
Originally Posted by Andy in NYC View Post

I have an out of warranty Harmony 880 remote. The 'menu' button has come loose and fallen off. I have the button and it is in one piece.

How are these held on for me to fix it? A bit of glue? Something else that glue won't fix?

I don't want to just glue it if that won't fix the problem - it's a permanent non-fix in that case.

Any help?

Andrew

Why not call Harmony? I've found them to be pretty helpful, even with out of warranty stuff.

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post #3 of 7 Old 09-11-2008, 03:05 PM - Thread Starter
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I have called them and logged the problem.

But at the same time, if it's an easy fix; someone here has probably done it. I really don't need them to send me a new unit for one key if it is reattachable (was that a word before now?).

Andrew
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post #4 of 7 Old 09-12-2008, 04:37 AM
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Is it less than two years out of warranty? If you paid with a credit card you may be covered. I just replaced an external hard drive and got a laptop fixed that was purchased with two different Visa cards.

If it was like the hard drive, once authorized you just buy a replacement, mail the defective unit back to them, and fax the receipt.

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post #5 of 7 Old 09-12-2008, 06:12 AM - Thread Starter
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Well, I got an email from Logitech; it seems they didn't care about the loose key. They cared that the battery didn't seem to want to charge.

They are disabling the current remote from their system and sending a new unit out.

No charge.

Since they can lock out a remote from their system, they don't even want the old remote back.

Andrew
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post #6 of 7 Old 09-12-2008, 09:03 AM
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See, great customer service. Harmony is usually pretty good about stuff like that.

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post #7 of 7 Old 03-14-2010, 08:49 PM
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i also need to know how the f do you reattach a key, i got 3 that have come off, my base was replaced a while ago, otherwise unit is fine, yeah I am aware I revived a 550 day old thread, just give me an answer lol
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