Key fell off of Harmony 880 - what to do? - AVS Forum
Remote Control Area > Key fell off of Harmony 880 - what to do?
Andy in NYC's Avatar Andy in NYC 01:06 PM 09-11-2008
I have an out of warranty Harmony 880 remote. The 'menu' button has come loose and fallen off. I have the button and it is in one piece.

How are these held on for me to fix it? A bit of glue? Something else that glue won't fix?

I don't want to just glue it if that won't fix the problem - it's a permanent non-fix in that case.

Any help?

Andrew

tjk's Avatar tjk 03:41 PM 09-11-2008
Quote:
Originally Posted by Andy in NYC View Post

I have an out of warranty Harmony 880 remote. The 'menu' button has come loose and fallen off. I have the button and it is in one piece.

How are these held on for me to fix it? A bit of glue? Something else that glue won't fix?

I don't want to just glue it if that won't fix the problem - it's a permanent non-fix in that case.

Any help?

Andrew

Why not call Harmony? I've found them to be pretty helpful, even with out of warranty stuff.
Andy in NYC's Avatar Andy in NYC 04:05 PM 09-11-2008
I have called them and logged the problem.

But at the same time, if it's an easy fix; someone here has probably done it. I really don't need them to send me a new unit for one key if it is reattachable (was that a word before now?).

Andrew
bryansj's Avatar bryansj 05:37 AM 09-12-2008
Is it less than two years out of warranty? If you paid with a credit card you may be covered. I just replaced an external hard drive and got a laptop fixed that was purchased with two different Visa cards.

If it was like the hard drive, once authorized you just buy a replacement, mail the defective unit back to them, and fax the receipt.
Andy in NYC's Avatar Andy in NYC 07:12 AM 09-12-2008
Well, I got an email from Logitech; it seems they didn't care about the loose key. They cared that the battery didn't seem to want to charge.

They are disabling the current remote from their system and sending a new unit out.

No charge.

Since they can lock out a remote from their system, they don't even want the old remote back.

Andrew
tjk's Avatar tjk 10:03 AM 09-12-2008
See, great customer service. Harmony is usually pretty good about stuff like that.
cisco kid's Avatar cisco kid 09:49 PM 03-14-2010
i also need to know how the f do you reattach a key, i got 3 that have come off, my base was replaced a while ago, otherwise unit is fine, yeah I am aware I revived a 550 day old thread, just give me an answer lol
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