Is it less than two years out of warranty? If you paid with a credit card you may be covered. I just replaced an external hard drive and got a laptop fixed that was purchased with two different Visa cards.
If it was like the hard drive, once authorized you just buy a replacement, mail the defective unit back to them, and fax the receipt.
i also need to know how the f do you reattach a key, i got 3 that have come off, my base was replaced a while ago, otherwise unit is fine, yeah I am aware I revived a 550 day old thread, just give me an answer lol