I'm hoping someone here can help with this really odd problem.
My service supplier (Charter in Reno, NV) recently replaced my DVR box with a DCH6416. I was told my old remote (also from a Motorola unit) would operate the new box just fine. Remote operation was very sporadic. Returned both the old remote and the new box to the main office and received second new DCH6416 and new remote (both still in the wrapper). Still had the same problem with the remote. Tried replacing batteries (twice), tried powering down and re-starting, tried everything I could think of. While playing with the darn thing, I discovered that if I shine a flashlight directly at the IR receiver on the box while using the remote, it works perfectly - every function - like it is supposed to! Without the flashlight beam - total junk. Anyone have any idea what is going on here? Thanks in advance!