I purchased the Blu-Link remote back in January 2010 because it was the only really affordable remote I could find that would control a PS3. When I fired it up for the first time, it easily connected to the PS3 and I had functionality for all of my components (Panasonic Plasma TV, Pioneer Receiver, Time/Warner Cable Box, Unbranded Component Video Switch Box) programmed within an hour most of them only needed me to enter a manufacturing code that was provided in the Blu-Link's manual.
After about two months of use, I started to have a problem where the remote would be unresponsive after it was set down. When I pressed a button, nothing would happen for a few seconds then the blue light would flash and I would be able to control the PS3 again. As time passed, this problem began to get worse. Now, the remote will disconnect in mid-use. I'll be pressing the down arrow to scroll through a PS3 menu and the remote will just stop working. In a few seconds, the blue light will flash and it will reconnect, only to lose connection again a few seconds later. This will repeat until I'm frustrated enough to grab my PS3 controller off the shelf.
I contacted customer support to explain my problem and received a message a few days later suggesting only that I check the batteries (this is something I did immediately once the controlled began acting up even though the PS3 reported that the remotes batteries were fully charged). I responded to this message saying I had indeed changed the batteries and have yet to receive another response. I've been following up every couple of weeks to no avail.
I seem to remember the remote first acting up after I installed on of Sony's PS3 updates, so it's possible the problems with the remote were caused by this. But, whether the fault lies with Blu-Link or Sony, the result is still the same: I need to find a new universal remote.