Originally Posted by Pain Infliction
How much are we talking for a subscription here anyways? It can't be that much a year considering we got it for 10 bucks. I guess most people are upset because of the principle of the matter and not the cost, but if roomie is doing it you can probably expect other software remotes to do the same in the near future. I don't care about harmony because they have bailed out on everybody before so I don't know what they will do differently this time around to be loyal to their customers. I have the 900 and the one remotes and the only positive about them is not having to look at the remote when you watch something.
Well when you purchase something outright, and they are told you have to pay an ongoing annual fee for the same things at a later date, that's dishonest.
They are unwinding the mess and properly drawing a line between past purchasers, who maintain their HD Guide and IR packs use going forward ith no further costs, and new customers, who are now properly informed of the subscription model and can make their purchasing decision accordingly. but they way it originally played out, Roomie looked bad, especially since it was affecting their early adopters who took a chance and were mostly strong advocates.
What was especially dopey was making the IR device pack a subscription. That's device support that frankly should simply be included in the core app like other forms of control. Looking ahead, will serial and IP control be migrated toward subscription in the future? It's important to know from a total cost of ownership, including ITach devices and programming time.
They have every right to grow and become profitable, but that looked like a cheap money grab, thus the backpedal after all the ill will it generated.
I'd rather they charge $5 bucks for them to develop a custom device - that generates additional revenue, and grows their database making the solution more appealing
They also need to be responsive to fix things - though I've since sold it, they had several errors in the Marantz 8801 code set, and frankly ignored requests to fix it.
Personally, I really like the solution and was a strong proponent from the start and encourage at least three purchases from fellow hobbyists. I still like he solution very much, but their support, responsiveness, and overall customer care concept needs to grow up and lose the impatience and arrogance I see from time to time...