Originally Posted by RH55
I had a similar experience, although I lost patience and didn't work as hard to resolve it. I bought the wifi blaster and the extended devices licence, plus I hunted down a Lutron SmartBridge Pro and dimmers (not easy to find In Canada) so I could control the lighting. I was able to control my receiver and Oppo, but was never able to get the lighting to work at all. My Epson 6030 would work on setup, but then never work again. Very frustrating.
So, no apologies for the folks at Roomie, I've been moderated on the forums and without asking crisp questions of the team, you get a weak response. However, I've had them be responsive via email and that interaction prompted me to create some new screens/menus.
However, as a user, the user experience and documentation need serious work. "Experience" drives so much these days, and without their "chip in" and my early success, I'd likely have dropped it.
If Roomie were to -
- create a user forum that supports best practices / sharing of ideas, they'd be further ahead. Let the users share their creativity and benefit from others experience. Seriously, this is 2015, and if they don't create the forum, it'll spring up somewhere else.... I'll likely be redundant with this point.
- improve documentation, it'd help us all, but I think organic learning from above would be the be the leading item to drive documentation.
- get some thicker skin, it'd benefit I'm a fan despite what I read because it works for me. But for them to moderate the discussions there, at Roomie, only prompts other discussions with flames and those flames they cannot control. Sheesh, put it on your site, address it, and say "thank you, we screwed up" or "we're looking at it". That'd drive a lot more brand loyalty as you'd present the illusion of listening versus being tone deaf and foster organic growth.