Moved into a new apartment and had to get Comcast. Technician came out and installed everything, tested the STB (DCT700) on a small old-school TV. Things are working well except to do anything on the STB, my husband and I need to be a couple feet from it with the remote control. At this point, I know it's not interference because we only have the STB and the old-school TV plugged in anywhere in the apartment so, I replaced the generic batteries of the remote with brand new, fresh out of the box batteries.
A week goes by and we get all our other furniture and electronics moved in--Xbox 360, stereo, massive LCD TV, etc. The generic Comcast remote (Silver with red OK/Select) works perfect for the Xbox, stereo, tv but, not for the STB. We still need to be a couple of feet away.
I shuffle things around, unplug everything but the STB, some minor changes in how far away we have to be but nothing that's anywhere near ideal. I put masking tape over the IR receiver of the STB and it makes matters worse. I try a Post-It note, still worse.
Before I call Comcast or make a trip to get a new STB, am I missing something? It was to my understanding that the masking tape/Post-It trick would "filter" interference but, even touching the IR receiver with the remote wouldn't work. I know it's not the remote control because it works just peachy on everything else and, we still have our old Comcast remote (Same model) and it has the same problem.
Is there anything we can do to remedy the problem so we can use the remote control from our couch like the lazy bums we are? Or is the STB broken?