Originally Posted by MaryB@DISH
The Hopper/Joey are designed to work using 2-way UHF remotes. IR remotes can only be assigned to address 1 and this is not likely to change in the future. I am sorry that it will not work with the IR remote system you have.
I also have a Harmony One, which is EASILY one of, if not THE most popular universal remote on the market. I've been with Dish for over 5 years now and after also having cable and DirecTV, I am a HUGE fan of Dish and would never have any other service... especially now with the Hopper and Joey combo in my home.
But, in my opinion, this is a HUGE design FLAW. And, if Dish doesn't plan to address this issue it is a SERIOUS, SERIOUS disappointment. And, it's especially disappointing considering how well designed and thought out the rest of the Hopper/Joey components were made.
Having a couple of discreet IR code options would be a very small consideration and can EASILY be done by Dish. However, I believe Dish would rather FORCE their customers to use the Dish branded remotes rather than the most popular universal remote product on the market. And, while I applaud Dish Network for making a much easier way to program their remotes for other products, it still severely inconveniences many of their loyal customers. It is especially confusing since they were thoughtful enough to make the Hopper/Joeys IR capable in the first place... but yet are too lazy and/or greedy to slap a few discrete IR codes...
I have two televisions in my living room... 55 inch on the stand with a 47 inch mounted on the wall above it. One of the most exciting things about the Hopper and Joey system for a consumer like myself was how great it would work for this setup. But, now I'm once again forced into having 4 remotes to accomplish FEWER tasks than the ONE logitech remote did so well.
With all of the GREAT things Dish did with their new products, this is a big black eye for the company in my opinion.