About 4 years back I bought my first one of these, after a couple of years and a few incidents (dropping it on wooden flooring), a lot of the buttons stopped working, and it would usually refuse to charge. However thinking that I had been unlucky (children not taking care of it), and because I thought (still think) it is a great design, I bought another, had my 2nd one two years, much better looked after.
Guess what... most of the buttons now don't work, or only work if you press them so hard you would think you will break the unit.
I called Logitech and asked where could I send it for refurbish. Answer shocked me (remembering it is not that old).
No repair option is provided, only replacement unit if in warranty. Out of warranty they will offer me a discount on a new model (but none of the new models appeal I have to say). I am not after endless support, the product is not that old, and I am looking for an out of warranty repair service for which I would pay.
They can't repair the unit(s), they can't replace them.
Considering I now find the internet forums are full of people reporting similar issues, and considering the 885 was not a low cost product (compare with oneforalls etc), I find it really very disappointing that no repair service is provided.
I did consider using the discount offered to buy a Logitech One, but they then told me I could not port over my programmed activities. I have become adept at editing the activities and spent a long time setting up keys to perform functions such as selecting differenet Cinema DSP modes from my AV receiver whilst watching a blu ray disk.
If I have to start again, there is no benefit to staying with the brand.
Would the forum like to recommend an alternative, hopefully a brand that will support their product longer than Logitech do.