URC Complete Control Program Software - Universal Remote MX-5000 Remote - AVS Forum
Forum Jump: 
 
Thread Tools
post #1 of 6 Old 09-03-2012, 08:26 PM - Thread Starter
Member
 
jc111's Avatar
 
Join Date: Jul 2001
Location: Timonium, MD
Posts: 47
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 10
Hi Guys

Just recently got the URC MX-5000 as a gift from family for my theater setup and I thought I can find the software to program the remote since I have COmplete Control Suite, but come to find out I need COmplete Control Program.

Any ideas would be highly appreciated.

Thanks

Kind regards
Johan
jc111 is offline  
Sponsored Links
Advertisement
 
post #2 of 6 Old 09-04-2012, 08:38 AM
Member
 
adk highlander's Avatar
 
Join Date: May 2007
Location: Whiteface
Posts: 199
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 16
Your best bet is to first try the dealer your family members purchased the remote from and see if they will give it to you. Dealers are allowed to give the software to the end user. Another try would be to get a copy of the receipt to show it was purchased from an authorized dealer and see if URC will give it to you. It is not available for download from any legitimate source.
adk highlander is offline  
post #3 of 6 Old 09-07-2012, 10:25 AM
Member
 
gwishon's Avatar
 
Join Date: Feb 2007
Posts: 55
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Is it really true that dealers are permitted to provide the software to customers? My dealer says his contract with URC prohibits him from providing me a copy.
gwishon is offline  
post #4 of 6 Old 09-07-2012, 12:11 PM
AVS Special Member
 
bryansj's Avatar
 
Join Date: Feb 2004
Location: Atlanta, GA
Posts: 6,263
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 38 Post(s)
Liked: 169
URC's policy is to make the software available to the dealers. It is the discretion of dealer whether or not to provide the software to the end user. There used to be a sticky on remotecentral from a URC rep, but it was unstuck and I'm not searching for it.

bryansj is offline  
post #5 of 6 Old 09-11-2012, 07:27 AM
Newbie
 
greddyesq's Avatar
 
Join Date: Feb 2012
Posts: 2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
That is supposedly URC's policy (dealers have discretion). I have checked with numerous dealers, including my own; none of them are willing to make it available even in connection with a purchase of several remotes + programming. Most frequent response is "cannot make it available" without any additional detail as to whether they are prohibited from doing so or they simply choose, as part of their business model, not do so.
greddyesq is offline  
post #6 of 6 Old 09-13-2012, 07:03 PM
AVS Addicted Member
 
ccotenj's Avatar
 
Join Date: Mar 2005
Location: the toxic waste dumps of new jersey
Posts: 21,915
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 89
^^^

they are choosing not to... they are allowed to do it... just don't expect to be able to contact urc directly for tech support, because that won't happen...

a good and trusted vendor is surf remote...

http://www.surfremotecontrol.com/

- chris

 

my build thread - updated 8-20-12 - new seating installed and projector isolation solution

 

http://www.avsforum.com/t/1332917/ccotenj-finally-gets-a-projector

ccotenj is offline  
Reply Remote Control Area

Tags
Urc , Universal Remote Control Mx 5000 Remote Control

User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off