Ugh. I've been a pretty avid Harmony remote user for the past 10 years or so. Had an 880 until 2008 then bought a Harmony One. My H1 had gotten pretty dirty (kids, guests, etc.) so I decided to take it apart to give it a thorough cleaning. Found a nice online tutorial and followed it to the letter. Strangely noticed I wasn't able to remove the battery during my dis-assembly, but didn't keep me from taking apart or cleaning, so didn't really think much of it. Got it apart, all the non-electronic parts cleaned-up wonderfully. After putting it all back together the touch screen wasn't responsive. It still looks brilliant, but just doesn't properly respond to touch anymore. Of course, I confirmed all connections properly and tried again, with no success.
So again, I hit Google to hopefully help find a solution. Found a great website (http://www.harmonyremoterepair.com
) with a lot of great info on Harmony remotes, parts, how-to guides, etc. On that site I found a notice stating if you own a Harmony One and the battery is swollen to call Logitech immediately as this is apparently a safety issue and they are often doing something for you, even if you are out of warranty. I did just that, just to see what would happen. After only a few minutes on the phone, they put me on hold, then came back and told me they were replacing my remote! Pretty nice, eh?! Then at the end of the process, they said that the H1 is a discontinued model and they would be replacing my H1 with the Harmony Touch. As I started this post...ugh.
Well, I honestly feel a little lame for complaining about what would normally be considered pretty excellent customer service. But after I had read some of the reviews about the Touch, and taken a really close look at the button layout, etc., I was less than enthused. I received my Touch this past Monday, got the configuration updated, and started using it. Now, maybe I'm not giving it enough time for me to adjust just yet. But for cryin' out loud...they moved many of the buttons that I use almost every time I pick up the remote to the touch screen area, and it now requires me to look at the remote, and to flip through multiple screens to access common hard-button features on my H1. I haven't setup my favorite channels just yet, and as I understand it, that's a nice addition.
I do like the size and weight of the remote. It sits nicely in my hand, too. But having the page up and down functions, the # pad, the skip forward and skip backward buttons all only via the touch screen, and even the locations of the hard keys they DO have is really not very friendly at all. Why in the WORLD they didn't take the time to work with users in a study-group type of methodology to best understand what we WANT in a remote is completely beyond me.
I have heard that Logitech is putting the Harmony division up for sale after a disappointing 3rd quarter last year (2012). I can only hope that the new owners will better listen to us and create the remote we all truly want. I will keep my Touch remote, but I will likely be on the lookout for a solid refurb or possibly even another new H1 while I can still find one. Sorry for the lengthy rant, but I just needed to vent a little.