I hope this isn't too off topic but I just received a new Harmony 1100 remote from Amazon.com.
"Sold by Pavilion Electronics, fulfilled by Amazon"
When I had an question on setup I clicked on the help button and was told my free phone help period had expired.
After 20 minutes?
I called Logitech and was told I had a used remote. I then looked inside under the battery and found the serial number had been blacked out.
Since it was "fulfilled by Amazon" they will not send a replacement. They will have some "Sold and shipped by Amazon" in a couple of weeks but
I was hoping to beat the AZ sales tax Amazon will start charging in Feb.
BTW Pavilion said "sorry, return it to Amazon."
Stay away from "Sold by xxx , Fulfilled by Amazon."
Stay away from Pavilion Electronics.