As a custom installer and Harmony user, I have watched this train wreck unfold in slow-motion over the last 5 or more years. To be honest, the best outcome on the fairness scale would be for Logitech to find a buyer that would continue to develop and support the Harmony line, and then for Logitech to go bankrupt and out of business. That's what they deserve. I don't know who's been running that company, but they have taken a GREAT product line (Harmony) and run it right into the ground. Several examples:
1) The Harmony One, arguably the best remote they've ever produced, is replaced by the Harmony Touch, widely-reviewed as completely sub-par to the One. I mean, what brainiac at Logitech thinks having soft-touch buttons for commonly used functions (that were dedicated hard buttons on the One) is a great idea? It takes a one-handed remote and turns it into a two-handed remote. That's crazy!
2) To replace the difficult-to-program 890, they *did* improve the usability (re: the RF to IR adapter) but then, instead of basing the 900 on the Harmony One, they based it on the questionable and unreliable 1000/1100 platform. Why not make a Harmony One with RF? That's what the 900 should have been, but wasn't.
3)Getting rid of the Custom Installation sales channel. I know everyone here on this board can easily program their Harmony remote, but in my experience, maybe 10% of my clients could actually do that. Yet they want and love the functionality and ease of use that Harmony remotes provide. So what does Logitech in all it's glory do??? They completely get rid of the Custom Installer channel, dropping ALL of the distributors who cater to that industry, instead going solely with the Big Box stores and Internet distribution. Gone is the complete base of custom installers who supported Harmony for years! Geez, Mr. Logitech President, how'd that one work out for ya? Unbelievable!
4) Dropping most support for the on-computer software, instead pushing users to the Harmony website, with less features, less functionality, less of everything.
I could go on and on. This is simply a case of a giant company like Logitech buying a great idea like Harmony remotes and just wrecking it in every way one can imagine. I certainly hope someone buys the Harmony line from them, because at the rate Logitech is losing money, how long do you think they'll support the Internet code base and access that you MUST have to program or reprogram your remote? If they drop support for that, your remote won't even be worth a boat anchor for a goldfish. Remember, even using the local on-your-computer software requires an Internet connection to Logitech.
Final example of just how totally screwed up Logitech is as a company. Did you ever use or try the Logitech Google TV? This should win an award as worst product of the DECADE! Everything about it is mis-designed and laughably wrong, unless you own one. I understand Logitech lost millions of dollars on that debacle. But where were the engineers at Logitech before this was released?? How could they let a device this non-functional out into the marketplace? Hmmmm....corporate greed at work again?
In my perfect world, Logitech should complete the sale of their Harmony division to a well-run, caring company and then promptly go out of business, as they are just wasting valuable corporate oxygen.
My 2 cents worth, anyway.
Sony Qualia 006 / Marantz AV8801 / Emotiva XPA-5 / Oppo BDP-103 / Paradigm Studio 40v2 / Paradigm Studio CC490 / Paradigm ADP190 / SVS PC12-NSD x2 -- "Begin at the beginning and go on till you come to the end; then stop." --Lewis Carroll