harmony support "upgrade" - AVS Forum
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post #1 of 2 Old 02-27-2013, 07:59 PM - Thread Starter
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i have a 720 that is recently loosing function on a second button (first was left middle screen button, still works with very forceful press, and now the 'down' arrow on 4way pad)
went around forever trying to find a phone number for harmony after not getting a reply to email after two weeks, and the rather broken english on the other side informed me that there was no repair or refurbishing services and i should just go buy a new one from them....
i have another 720 that they replaced because of the silkscreen issue on the buttons, its been 'deactivated' so i can't program it, and the same harmony person said there was no way to reactivate it (everything works fine on it other than the programming is old, but they sent me a new one when i called to ask about a the button icons rubbing off)

i searched around on here and see where before people were being offered 50% off codes by logitech for new remotes from their website so i'm wondering if i just called the wrong number or what?
i love my 720, just wish all the buttons worked (or that i could have older one reactivated) failing that, i can't really see dropping 250 on a new touch....

suggestions? 'special' phone numbers? secret technique for getting my first 720 put back on my account?

Hey, I'm a firm believer in the philosophy of a ruling class
Especially since I rule.
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post #2 of 2 Old 03-02-2013, 06:17 AM - Thread Starter
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bump

anyone have any ideas, or even one of those codes they aren't going to use?

Hey, I'm a firm believer in the philosophy of a ruling class
Especially since I rule.
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