Just to give you all an update
The last support tech I spoke to on 12/17 for a new issue (not hex code related as mentioned above and that is not resolved as they have not called me back) tries to insist that the error is on my part and not with the remote.
I have a new AVR receiver (less than 30 days) in which I found one device command in the Ultimate was not working. In addition to that, the label name of that command was different than the label name of the original remote, just an extra word. In the Ultimate, that command did nothing to the AVR when pressed but the button on the OEM remote does. First the support representative tried to tell me that the name/function on the Ultimate was different that the OEM remote. He stated this over and over and over again. And I told him over and over and over again that just because Logitech mislabeled the command on the Ultimate does not mean it is for a different function on the AVR. He asked me are you sure that the OEM remote does not say TunerBand.....Hello? I told you at least 5 times that the OEM, that I have in my hand as we speak says BAND....and the owners manual says BAND and you can google a picture of that remote and you will see BAND. Logitech just does't want to be wrong.
Anyway, since the Ultimate button did not function I thought I would "learn" the correct code from the OEM remote. The Ultimate did not reconize the OEM remote no matter what I or the support tech tried. At one point when the Ultimate was synced via it's internal sync command and the unit will freeze on the "checking firmware" screen and had to be reset several times. This is not the first attempt of this Ultimate not learning IR codes as two other OEM remotes have been used in attempts to learn missing IR codes as well with negative results.
The Ultimate rep "checked" with his supervisor AND tire 2 support.....Yeah? why can't I speak to tier 2 support directly when I request too like every other company I deal with, At&t, Verizon, Apple etc.?
The Ultimate rep told me that he was told by tier 2 to send the hex codes to them for the BAND command and they will "try" to address it. Nope I said. First I have no way to obtain the hex codes...after my attempt with Mits support to obtain some codes from them they told me that information was not publicized. I'm not going to waist my time doing that again with another manufacture (AVR) and loose time of returning my Ultimate to the original point of purchase (Amazon). Besides, that would be a workaround and not addressing the issue of a faulty Ultimate or software that is not allowing it to learn codes.
They already have 9 sets of hex codes that I sent them for a different issuer mentioned above that they have not responded to as they promised they would.
So I called Amazon and they shipped a replacement which I will receive before Xmas and sent me a prepaid return shipping label for the old remote.
I mentioned to the Ultimate tech rep that the replacement remote would be by final attempt with the Logitech brand if it has the same issues.
He sent me a customer satisfaction survey at the end of our conversation.
JM lab speakers
Harmony Ultimate remote