Join Date: Nov 2008
Location: Michigan, The Great Mitten..
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thanks for your response.
No, still won't sync. Have connected the hub to my pc to update the firmware. That worked but plugging in the remote is not working. Software cannot find remote.
Interesting though when remote is connected to my pc the screen on the remote flashes between the menu and myharmony screen.
I have followed all of the steps as listed on page 57 I believe of the user manual.
Supposedly someone by the name of Ian C.. is going to care of this....
Not feeling real good about this as he seems unable to read......
Have sent him incident # and other info he asked for 3 times now.
Have been contacted by 3 different people so far and none of them appear to be in communication with each other.
I was offered a replacement but would prefer to just be refunded and I will buy something else.
Such poor follow up, if there were problems with the replacement why would I want to have another experience like this?
again, thanks for your response. If these other folks can't help I'll pm you.