Don't buy Universal remotes. Worst custumer support - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 2 Old 08-21-2014, 07:45 PM - Thread Starter
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Don't buy Universal remotes. Worst custumer support

I bought new a Universal remote MX-810 some years ago for $300.00. Now I lost (Pro Wizard), a small file that I need to install in the computer to add any device or make any change to the remote. I sent some messages to Universal customer support and they say me that can't send the file because I am not a professional installer. When I bought this remote BH Photo, Amazon and many others sold this remote to end users. I lost the contact with my seller. Now I will be forced to throw a $300 mint condition remote to the garbage and buy a new one. Not a Universal for sure. I have some Universal remotes and have a good quality but customer support is a joke.
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post #2 of 2 Old 08-22-2014, 08:06 AM
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Good advice. URC remotes are meant to be sold, programmed and supported by pro installers. You'll get no support from URC. For a remote you can program yourself and get support, look at Harmony.
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