Join Date: Jun 2001
Location: Baltimore, Maryland 21209
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Although we sell & program both the 659 and the 768, IMO the 659 is easier to deal with. However, the 768 is more powerful. Different strokes for different folks. Harmony has experienced tremendous growth over the past several months. So much so, that they had only 5 tech support guys; Now they have 15 techies. They are hiring 5 more this month alone. This is why many of you have experienced uncommon delays from about Xmas thru New Years. Their response time has now gotten, more or less back to normal. The folks at Harmony are among the best when it comes to tech support. They surpass most other companies in this area. They try hard. They have demonstrated uncommon devotion to solving anyone's problems. Just have a little bit of patience. Also, remeber, you are dealing with a remote that is in the $200.00 range. Its not a $1,000.00 Pronto. Personally, I prefer the Harmony. I really don't care about screen background colors, button types, colors, themes, etc. Those things may be includable if you are working on a$100,000.00 and up project. Actually, the contrast & readability on the screen remotes are not acceptible IMO.
A/V is only as good as your weakest link.