Originally Posted by Bob Pariseau
So do try the customer accessible adjustments as discussed in the first post of this thread. That will fix most problems. But if the Harmony is still not as responsive as it should be -- compared to the original remote -- don't just give up. Call Harmony support and be patient with them as they collect the needed info and get the experts queued up and on the case.
Here's an example of what I'm talking about. Suppose you have a TV. Suppose the TV has an on-screen setup menu that responds to the usual commands from its remote: Menu, Up, Down, Left, Right, Select, and Exit. Suppose this menu responds speedily when driven with the TV's own remote.
Now you set up that TV in your Harmony and try the menu and find it works, but very very sluggishly.
So you go in to the Harmony setup stuff again and reduce repeat count to 0 and inter-key delay to 0 and try again. And what you find is that things might be slightly more responsive but it is still way too slow.
So you try learning those commands -- either analyzed or raw -- and that doesn't help either. And now you are getting frustrated.
Then, out of desperation, you try lowering the input selection delay. And voila! Your menu buttons now work lickety-split! Of course your input selection changes (when switching Activities) no longer work right because you've eliminated the delay the TV needs to get itself set after you select a new TV input.
Well all this means is that the menu navigation commands in the Harmony database entry for your TV have been miscoded as INPUT changes instead of just normal keys. Whoever made the original database entries either made a typo or didn't know how this TV works and deliberately coded these keys for the longer, input change style, delay just to be safe.
And Harmony support can fix that for you. In fact it is pretty easy for their coding experts to fix that.
This could happen for commands already in the database and also for commands you learn.
There are other ways the coding can get screwed up as well -- not all of them quite so trivial to fix. But it looks like the current Harmony support team is ready and willing to tackle any of them.