Can you customize the buttons to the left and right of the lcd screen and if so what are they called on the software?
Yes, those are the ones I'm taking about. To program them follow the directions on my previous post. Activities, Watch TV, click "Customize Buttons", then the "Additional Buttons" tab. Here's where you can name a button anything you want, like "DVR", select VIP622 as the device, and in the case of DVR you would select "PVR" from the drop down list in the Command column.