Just to update, I had to call Harmony to get some support. There were several problems. One of which is that we were trying to get a H659 programmed. According to the guy at Harmony, the updated software searches for a 24 hour clock upon the initial setup. The H659 as a 12 hour clock. I had no idea actually that they had any sort of clock, but this is what I was told. Also when setting up the account, for some reason or another, the software set it up as a "trial account". This allows you to basically program a remote, but not update it in any way. I have had a lot of issues, like I said, ever since the update. We basically do all our programming via the site, so we can store everything in a dealer account and so that it is easy should we need support, either from Harmony or just if one of us with a little more experience can help out, like last night. At this point, I have informed them I will not be installing any more Harmony's, at least while this version of software is out. I will stick to the Universal Remotes.