This whole thread deviation is a bit strange. There are a good number of us on AVS (and Remote Central, SPot, etc.) who enjoy programming our toys and do not need the services of an Installer. I would not have any issue buying the URC line locally but the prices at B&M stores are beyond ridiculous. I have a handful of options in the DC-area but they all try for MSRP on these remotes. I won't comment on your wallet, but there is no way in hell I am going to pay >$300 more than Surf Remote for the privilege of buying it at Magnolia/Meyer-Emco/other URC B&Ms. Mike's advice and assistance (and that of other vendors as well) with programming intricacies is an added bonus that puts a feather in his cap to go along with his Authorized reseller status. This is not a case of eBay grey market vendors or guys flipping remotes out of their trunks -- Surf, ProRemotes, HiDef Lifestyle are volume outlets for URC. It would not surprise me in the least if they were among URC's Top 10 product movers.