Originally Posted by James A. McGahee
I purchased the Harmony One and Harmony Link. Both seem to have a lot of potential but I am very, very disappointed with their support. I have the same problem with how they don't handle solving customer problems. I too am long out of my 90 days but I haven't had time to deal with their web site problems, being told to use IE 8 only (which doesn't work either) as well as the runaround from the long winded folks working for them. Maybe it will be worth it if I ever have time to get all the kinks worked out but right now I would never recommend this company to anyone who has not had a lot of tech. and remote control programing experience. I know it is pretty much a lack of knowledge with me but we shouldn't be expected to used their products if it requires this much time and effort. So much for my rant!!
About a year ago I had to pay for Harmony support after I updated my H1 via our desktop to have the time on the LCD screen changed to reflect daylight savings time which just went into effect. The next time that I used my H1, I discovered that it would no longer turn my Pioneer Kuro TV "on" or "off" and a Sequence that I had programmed long before would no longer work. I called their support which cost me $30 as my remote was long beyond the 90 day period. It took about an hour on the phone with their support techs to solve my problems. During the session with their technician I was told that at least part of my issues were caused by a "software upgrade on their end the night before." Not sure it was justified that I have to pay for something that was changed on their end but I was not going to argue with them.
Since that time I've had no problems making updates on my remote.
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