Official Logitech Harmony One thread - Page 386 - AVS | Home Theater Discussions And Reviews
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post #11551 of 11572 Unread 03-07-2015, 01:50 PM
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Originally Posted by jonperk View Post
My One has been working flawlessly for years. I now added two new activities (I have a total of 5) and for one of these new activities, the Denon volume does not respond. 3 activities use the Denon and work fine but not this new one. I've deleted the older Denon "device" and added it back with the newer 2808ci device (I've done this several times). I've also manually programmed the volume up/down and also reset the remote. Any ideas would be much appreciated!


Thanks,
Jon
Appears you have tried everything that has worked in the past.... Try re-ordering your activities placing the one that does not work at the "top"; reload the remote, test it, and if it still fails then delete it. Reload the remote. Create a new activity from scratch and see how that goes.... Beyond that sequence (which has been successful for me in similar circumstances) not sure what else to try....


BTW, for the activity that fails - when you try to use the volume up/down - does the IR icon illuminate or not? If it does, somewhere the H1 is not sending the correct IR sequence so the whole idea of reordering is an attempt to shuffle around how the commands are stored.

Last edited by Duck05; 03-07-2015 at 01:54 PM.
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post #11552 of 11572 Unread 03-08-2015, 11:55 AM
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Originally Posted by 49Merc View Post
Okay, so I took off the cover then used a butter knife to lift up the white battery but it will not pop out. Tried it four times. Does this indicate anything other than it's stubborn. Battery looks rectangular and charges.
If you had to use a butter knife to lift it up then it is swollen - it swells in the middle (where you can't see it while in the remote) and the swelling prevents you from being able to just lift it up with your finger. When it is 'normal', you can lift it up with your finger and a spring pushes it out towards you when it clears the lip.

I had the problem back before they started replacing them for free (my support option was 'sorry buy a new one'), and a combination of thin knife, needle nose pliers, and patience eventually got the old battery out.
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post #11553 of 11572 Unread 03-08-2015, 12:53 PM
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I can't remember when I got my One. And I've never heard of the swollen battery issue. Just checked for the heck of it. The battery didn't free fall out of the compartment but it wasn't stuck as bad as others. I got it out and can definitely see a bulging in the center.

Should I just replace the battery or contact Logitech?
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post #11554 of 11572 Unread 03-08-2015, 01:25 PM
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Originally Posted by de8212 View Post
I can't remember when I got my One. And I've never heard of the swollen battery issue. Just checked for the heck of it. The battery didn't free fall out of the compartment but it wasn't stuck as bad as others. I got it out and can definitely see a bulging in the center.

Should I just replace the battery or contact Logitech?
Since you can get it out, there are replacement batteries you can get from Amazon. I had the swollen battery a few years ago and ordered the replacement from Amazon and it has worked great ever since. The good thing about just ordering the battery is you get to keep the One verses a possible inferior replacement.
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post #11555 of 11572 Unread 03-08-2015, 02:17 PM
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Originally Posted by johnboy813 View Post
Since you can get it out, there are replacement batteries you can get from Amazon. I had the swollen battery a few years ago and ordered the replacement from Amazon and it has worked great ever since. The good thing about just ordering the battery is you get to keep the One verses a possible inferior replacement.
Just ordered one. Thanks.
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post #11556 of 11572 Unread 03-08-2015, 03:46 PM
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FYI, when you lay the battery on a flat surface, you should not be able to spin it. If you can, it's a sign of early swelling.
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post #11557 of 11572 Unread 03-09-2015, 03:25 AM
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What' the cost of a replacement battery via Amazon?
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post #11558 of 11572 Unread 03-09-2015, 05:17 AM
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Quote:
Originally Posted by Duck05 View Post
Appears you have tried everything that has worked in the past.... Try re-ordering your activities placing the one that does not work at the "top"; reload the remote, test it, and if it still fails then delete it. Reload the remote. Create a new activity from scratch and see how that goes.... Beyond that sequence (which has been successful for me in similar circumstances) not sure what else to try....


BTW, for the activity that fails - when you try to use the volume up/down - does the IR icon illuminate or not? If it does, somewhere the H1 is not sending the correct IR sequence so the whole idea of reordering is an attempt to shuffle around how the commands are stored.

I figured this out. I had setup the activity with the activity type as "Utility". I deleted this and added the type as "laserdisc". All is fine now.


Jon
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post #11559 of 11572 Unread 03-09-2015, 09:01 AM
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Originally Posted by Bladerunner1959 View Post
What' the cost of a replacement battery via Amazon?
http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Daps&field-keywords=harmony+one+battery
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post #11560 of 11572 Unread 03-09-2015, 09:03 AM
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I got the 7.99 one because it was Prime and it had a higher mAh than the one that's listed as "New Version".
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post #11561 of 11572 Unread 03-12-2015, 03:16 PM
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Originally Posted by Sgooter View Post
Yes, I used their webpage, and I believe I reported it as a "swollen battery/unable-to-remove problem" versus a warranty issue. I later had to provide them with model/serial number photos and a photo of the swollen battery in-place inside the H1, and the log-in ID of my Harmony account. The total process time for me was about 2 weeks from reporting the problem to receiving the replacement. Good luck!
I received a response from Logitech today. Here is a portion: "Our Warranty department has requested a digital image of your Harmony Remote's LCD screen and the battery compartment of the remote showing the swollen battery and the PID and P/N of the remote. When submitting the digital image, please place a piece of paper beside/underneath the remote with your reference number......"

It has been impossible to get a Logitech CS rep who can answer the following question so I would like your opinion. As Logitech stated above, Logitech in part, has requested a digital image of the "LCD screen". Should my H1 be turned on or off? That leads me to another question. Should the swollen battery still power my remote?

Looking forward to your responses.

Sony HDTV KDL-46HX750, Denon AVR 1912, DirecTV HD DVR Genie HR44, DirecTV AM21 OTA Rcvr, Panasonic Blu-ray DMP-BD65, Toshiba HD DVD A20, Infinity Alpha Speakers 50's, 20's, 10's, 37c, Valodyne VRP-1000 Sub, Panamax M4300-PM, Harmony Ultimate One Remote, Monoprice AV Cables
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post #11562 of 11572 Unread 03-12-2015, 08:09 PM
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Quote:
Originally Posted by 49Merc View Post
It has been impossible to get a Logitech CS rep who can answer the following question so I would like your opinion. As Logitech stated above, Logitech in part, has requested a digital image of the "LCD screen". Should my H1 be turned on or off? That leads me to another question. Should the swollen battery still power my remote?
I have some opinions versus definitive answers: I was never asked to provide a photo of the LCD screen; maybe Logitech now wants to make sure they're not being suckered into replacing an H1 that's already broken and inoperative due to reasons other than a swollen battery. So, my opinion is that the LCD screen should be ON for the photo. However, if your swollen battery is no longer rechargeable and does not have enough juice to power up the LCD screen, then just explain it that way in your email reply with your attached photos. The main reasons Logitech is willing to replace the H1 with the Ultimate One are: the swollen battery cannot be removed without risking damage, and...the H1 is no longer produced and the U1 is regarded as a suitable substitute. I don't believe it matters whether your swollen battery can still power your H1 or not, since the main problem is that it cannot be removed and replaced with a new battery. My swollen battery was not holding a charge for very long (5-10 hrs) and was getting progressively worse.
WRT difficulty in getting a CS rep to respond: I recall that each one of my several email exchanges (query and response) with Logitech customer support took a couple of days each, which I believe was due to time zone differences between me and Asia (maybe).
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post #11563 of 11572 Unread 03-12-2015, 08:29 PM
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Thank you for such a helpful response. Now I can get my reply to Logitech out by tomorrow.

Sony HDTV KDL-46HX750, Denon AVR 1912, DirecTV HD DVR Genie HR44, DirecTV AM21 OTA Rcvr, Panasonic Blu-ray DMP-BD65, Toshiba HD DVD A20, Infinity Alpha Speakers 50's, 20's, 10's, 37c, Valodyne VRP-1000 Sub, Panamax M4300-PM, Harmony Ultimate One Remote, Monoprice AV Cables
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post #11564 of 11572 Unread 03-14-2015, 12:52 PM
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Logitech informed me today that I will be receiving a new Harmony Ultimate One. The process was easy and timely. Thanks again for your help folks.

Sony HDTV KDL-46HX750, Denon AVR 1912, DirecTV HD DVR Genie HR44, DirecTV AM21 OTA Rcvr, Panasonic Blu-ray DMP-BD65, Toshiba HD DVD A20, Infinity Alpha Speakers 50's, 20's, 10's, 37c, Valodyne VRP-1000 Sub, Panamax M4300-PM, Harmony Ultimate One Remote, Monoprice AV Cables
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post #11565 of 11572 Unread 03-14-2015, 04:38 PM
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Glad to hear it worked out OK for you.
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post #11566 of 11572 Unread 03-14-2015, 05:06 PM
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Originally Posted by 49Merc View Post
Logitech informed me today that I will be receiving a new Harmony Ultimate One. The process was easy and timely. Thanks again for your help folks.
They gave you a whole new remote due to the battery? Dang, that's customer service.
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post #11567 of 11572 Unread 03-14-2015, 05:35 PM
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They gave you a whole new remote due to the battery? Dang, that's customer service.
Outstanding customer service. Logitech considers, which I assume is correct, that an in place swollen battery renders the H1 terminal. I failed to mention I was informed my H1 software account will be or is now inaccessible.

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post #11568 of 11572 Unread 03-29-2015, 02:34 PM
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You are posting in the wrong forum, this forum is for the Harmony "One" you have the "Ultimate One" two entirely different remotes. Post your questions for the Ultimate One here: Harmony Ultimate, Smart Control and Hub
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post #11569 of 11572 Unread 03-29-2015, 04:07 PM
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Originally Posted by rehaz1 View Post
You are posting in the wrong forum, this forum is for the Harmony "One" you have the "Ultimate One" two entirely different remotes. Post your questions for the Ultimate One here: Harmony Ultimate, Smart Control and Hub
rehaz1, please note that my post you referenced has been deleted from this forum.

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post #11570 of 11572 Unread 03-29-2015, 05:17 PM
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As I now leave this forum I wish all Harmony One owners the very best.

Sony HDTV KDL-46HX750, Denon AVR 1912, DirecTV HD DVR Genie HR44, DirecTV AM21 OTA Rcvr, Panasonic Blu-ray DMP-BD65, Toshiba HD DVD A20, Infinity Alpha Speakers 50's, 20's, 10's, 37c, Valodyne VRP-1000 Sub, Panamax M4300-PM, Harmony Ultimate One Remote, Monoprice AV Cables
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post #11571 of 11572 Unread Yesterday, 06:46 AM
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Originally Posted by 49Merc View Post
Outstanding customer service. Logitech considers, which I assume is correct, that an in place swollen battery renders the H1 terminal. I failed to mention I was informed my H1 software account will be or is now inaccessible.
I had the same issue with the swollen battery in my H1.
Logitech also replaced it with the Harmony One Ultimate free of charge.
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post #11572 of 11572 Unread Today, 06:28 AM
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Am I correct that the H1's swollen battery problem is occurring with only the blue-striped batteries?
My in-laws have an H1 and its battery does not have the blue stripe. I was considering buying a new battery for their H1, so as to pre-empt the swollen battery problem, but maybe their H1's battery is not susceptible to this potential problem. I welcome your inputs.

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