Originally Posted by NoAxToGrind
I cannot recommend any Logitech Harmony device.
We probably all know that any universal remote, especially those controlling multiple devices, is going to be a challenge to program. No, I’m not a luddite. I’m very technically proficient.
The manual is incomprehensible and does not match the actual device. For example, for one of the steps to use the device, the manual tells the user to click on “Remote Preferences.” There is no such button in their software. That’s just an example.
And then, there’s the kind of important section on “Controlling a Device With the RF Wireless Extender.” Kind of basic. The manual tells you what it does, but doesn’t give you a clue on how to set this option. That’s just another example.
I tried calling Tech Support. Guess what? They wanted more than $100 to talk to me. They thought my 90 days was up; it wasn’t and they wouldn’t correct their error.
The screen on my 890 is hard to read…maybe that’s better in future versions. But this company’s customer relations is enough to make me look elsewhere.
I’m looking for something else and a refund.
I had an 890 Pro, briefly. Hard to read, impossible to see the hard buttons in low light and generally a bad form, IMO. It does work though, although I think they seriously screwed up when they came up with the FAQ section on their site. As far as using a remote, as much as I hate Logitech for turning Harmony into a company that's completely unable to communicate with dealers and distributors, I really like the 1100. At this point, while I would like it to control lighting with some kind of RF, I'll be OK as long as it doesn't freeze up like the 1000 did. My customers have been more than patient.
Make sure the software and firmware are the most recent.
When you open the software, do you see the activities in boxes, two across and three blue buttons next to an icon for the activity? If so, Go to 'Devices', click on 'Control Devices' and you'll see each one, with a drop-down at the right. Make the selections and update the remote and RF extender.
Is the background gray with 5 colored rectangles at the left? If it's this page, look for 'My Remote' at the top, click on it and once that opens, you'll see 'Control Devices' at the upper left. Again, it will have an icon for each device and a drop-down to the right of each, where you'll select RF Extender or Harmony 890.
If you really want to get to know how to make changes to the account without messing up the one you're using, set up another account or clone the one you have and play with that one. That way, you won't change anything that you don't want to and when you're done, you just go to the main account and update again. Otherwise, look at the 1100.