DAY 46 UPDATE!
I got a PM from a nearby dealer who offered to help with my problems with Home Theater 101. He has gone above and beyond. Thanks Tom!
Tom called UEI and got the name and number of the KC distributor. The distributor gave him Simrell’s secret phone number, not to be disclosed under penalty of death. He talked with Simrell and urged him to come out of hiding (my words) and contact me. He indicated that I would be contacted soon.
That was over four days ago and GUESS WHAT? I haven’t heard a thing!
NOW, IS EVERONE READY FOR THIS?
Instead of doing the right thing and go after this rouge dealer, UEI has offered to sell me a replacement Q50 at a “special price”, just for me. HOW BIZARRE and INSULTING! I think UEI is afraid of its’ own dealers. It seems they would rather let the customer get screwed than upset one of their dealers.
I realize that my business is chump change compared with a home theater installation. However, time and again Simrell has offered his services, as a Nevo Authorized Dealer, to end-users, DIYers, or anyone who needs help. He has posted this on more than one forum. What he forgets to say is that after-the-sale support is non-existent.
It turns out that dealing with him is another story. You end up with little more than broken promise after broken promise. If you press him for some action, he goes into hiding, apparently to punish you for complaining. This is not the kind of person I want to do business with.